Director, Network Operations
Apply NowCompany: Bridgeway
Location: Coraopolis, PA 15108
Description:
About Bridgeway
Bridgeway is a rapidly growing Pittsburgh based company that is already among the country's largest specialty transportation providers. Join an exciting and dynamic work environment where team members work together to deliver world-class support to our customers, drivers, agents and carriers. With over half a million loads annually, and a legacy of service to customers in critical industries, Bridgeway has a history of solving the country's toughest transportation problems. Join our team and become the future of freight!
About the Position
Bridgeway is searching for a high energy, results driven leader with an analytical approach to coaching the team. A successful candidate will leverage technology, tools and resources to streamline workflow processes and enforce a positive and high-performance culture.
The Director of Network Operations will be responsible for overseeing the central dispatch and freight solutions teams. The primary responsibilities of the teams are to ensure the owner-operator network of truck capacity has visibility to load opportunities, assist agents with determining the right capacity strategy to service customers for long-term success and provide guidance on load posting practices that promote visibility and higher than average conversion rates.
Responsibilities:
Qualifications:
The Company provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, genetic information, or other categories protected by law.
Bridgeway is a rapidly growing Pittsburgh based company that is already among the country's largest specialty transportation providers. Join an exciting and dynamic work environment where team members work together to deliver world-class support to our customers, drivers, agents and carriers. With over half a million loads annually, and a legacy of service to customers in critical industries, Bridgeway has a history of solving the country's toughest transportation problems. Join our team and become the future of freight!
About the Position
Bridgeway is searching for a high energy, results driven leader with an analytical approach to coaching the team. A successful candidate will leverage technology, tools and resources to streamline workflow processes and enforce a positive and high-performance culture.
The Director of Network Operations will be responsible for overseeing the central dispatch and freight solutions teams. The primary responsibilities of the teams are to ensure the owner-operator network of truck capacity has visibility to load opportunities, assist agents with determining the right capacity strategy to service customers for long-term success and provide guidance on load posting practices that promote visibility and higher than average conversion rates.
Responsibilities:
- Provide active coaching & leadership to onsite & remote team members
- Communicate clear expectations of metrics & goals
- Establish regular review meetings with team members to ensure key metrics are being achieved
- Collaborate in planning, design, development, testing, and implementing new technology or enhancements to existing technology
- Monitor, and report on, department performance to ensure KPI's are above desired target levels
- Continually demand, and inspect the delivery of, exemplary service to all customers to drive customer satisfaction and retention
- Ensure that the Bridgeway brands are a destination of choice for independent owner-operators by ensuring contractor satisfaction and excellent customer service
- Maintain thorough working knowledge of all services offered
Qualifications:
- Trucking dispatch experience, preferred
- Excellent interpersonal skills, and a collaborative management style
- Excellent verbal, organizational, writing and presentation skills
- Analytical and data-driven leadership
- Strategic thinking with financial acumen to grow the business while maintaining and retaining current business
- Knowledge of DOT & FMCSA legal rules, regulations, and guidelines
- Proven track record of developing and engaging people to achieve superior results
- Adaptability, flexibility, and the ability to maintain effectiveness during change
- Advanced level skills with Microsoft Suite applications
The Company provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, genetic information, or other categories protected by law.