Director, Nursing Emergency Services

Overview

Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital with a new emergency department, a state-of-the-art maternity center, a women's imaging center, and an ICU.

POSITION SUMMARY

The Director of Nursing, Emergency Services supports our organization in the planning, organizing, development, and implementation of a robust Emergency Services Department.

Responsibilities

• Oversee the daily workflow, staffing, orientation, training and developing of employees within the Emergency Department
• Act as the hospital liaison with all pre-hospital emergency medical services
• Organize services and systems necessary for the multidisciplinary approach throughout the continuum of emergency care
• Assume responsibility for the clinical and financial performance of the Emergency Department
• Responsible for the ongoing quality/performance improvement processes related to Emergency Services
• Facilitate Emergency Committee meetings, Emergency Department staff meetings and participates on other committees, task forces as assigned
• Promote and support a collaborative team approach in providing care for all Emergency Department patients
• Approach others in a tactful manner and treat others with respect and consideration
• Ensure staffing coverage meets productivity standards for department
• Follow through on commitments; accept responsibility for personal actions; and adapt to change
• Promote and support a collaborative team approach in providing care for all patients
• Support and interpret policies, procedures, philosophy and objectives of the hospital
• Facilitate staff analysis and improvement plans for Emergency Department employee satisfaction workgroup
• Monitor customer satisfaction scores and implements plans to improve them
• Monitor patient volumes, quality of care, and performance of staff to identify areas for improvement
• Maintain a departmental dashboard that includes information and progress on each pillar (People, Service, Quality, Finance, Growth and Clinical Integration)
• Responsible for investigating patient, physician and staff complaints and concerns and works to resolve them
• Complete annual performance evaluation for self and employees and implement plans of correction when needed
• Lead cost efficient and effective Emergency Department operations and create plan of correction for any operating expenses that deviate from budget
• Perform any and all other duties as assigned

Qualifications

• Bachelor's degree in Nursing required, Master's degree preferred
• New Jersey state RN license that is active and in good standing
• A minimum of 3 years of management experience in Emergency Services required
• Basic Life Support (BLS) certification
• Advanced Cardiac Life Support (ACLS) certification
• Pediatric Advanced Life Support (PALS) certification
• Excellent leadership and communication skills with proven track record of building and coaching successful teams