Director of Administration

24th August, 2024

Job Overview:
We are seeking an experienced and highly organized Head of Administration to oversee and manage the administrative operations across our 10 locations in the West GTA. The ideal candidate will have a strong background in healthcare administration, particularly in managing multiple clinic locations. This role requires a strategic thinker with excellent leadership skills who can ensure consistent and efficient administrative practices across all sites.

Key Responsibilities:

• Leadership & Management:
• Oversee the administrative operations across all 10 locations, ensuring consistency and efficiency.
• Manage and mentor a team of administrative leads, providing guidance and support to ensure the smooth operation of each clinic.
• Develop and implement standardized administrative procedures across all locations.
• Operational Oversight:
• Monitor and evaluate the performance of administrative staff, ensuring adherence to company policies and procedures.
• Coordinate and optimize scheduling, billing, and patient management systems to enhance operational efficiency.
• Ensure compliance with healthcare regulations and standards across all locations.
• Communication & Collaboration:
• Act as the primary point of contact between the corporate office and the administrative teams at each location.
• Foster strong relationships with clinic managers and other stakeholders to facilitate smooth operations.
• Provide regular reports and updates to senior management on the status of administrative operations.
• Problem-Solving & Process Improvement:
• Identify and address operational challenges and inefficiencies within the administrative functions of each clinic.
• Lead initiatives to improve patient satisfaction and operational effectiveness through process improvements.
• Stay informed about industry trends and best practices to continually enhance administrative operations.

Qualifications:

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field. A Master's degree is a plus.
• Minimum of 5 years of experience in healthcare administration, with at least 2 years in a leadership role managing multiple clinic locations.
• Proven experience in managing administrative teams and operations in a healthcare setting.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong working relationships.
• Demonstrated ability to implement and oversee standardized administrative processes across multiple locations.
• Knowledge of healthcare regulations and standards in Ontario.
• Proficiency in using healthcare management software and other relevant technology.

Why Join?

• Opportunity to lead and shape the administrative operations of a growing network of clinics.
• Collaborative and supportive work environment.
• Competitive salary and benefits package.
• Professional growth and development opportunities.