Director of Billing

Job Summary

Abacus Group, LLC is a leading global provider of managed IT, mutli-cloud and cybersecurity services to financial services clients. As the Director of Billing you will lead and evolve our billing function - one of the most important functions on our Finance team - as part of a fast-paced, high-growth, investor-backed IT services company. You will report directly to the CFO. You will use your analytical skills, attention to detail and people skills to lead the Billing team to ensure timely & accurate invoicing to our 600+ clients, answer billing-related questions, drive process and systems improvements, and manage A/R collections. You will collaborate cross-functionally, both internally and with clients. This is a great opportunity for an experienced IT billing professional looking to make an impact and work with great people in a fun, fast-paced environment.

Responsibilities

• Lead all aspects of recurring and non-recurring billing for 600+ clients, including MRR, T&M, project, and product invoices (~1,000+ invoices monthly)
• Drive on-time, accurate issuance of monthly recurring revenue (MRR) invoices, with a focus on issuing the vast majority near the first of each month
• Build scalable, reliable billing processes in collaboration with DevOps, Account Management, and Sales Ops teams
• Guide the team through our transition to Dynamics Business Central and ServiceNow as core systems, leveraging automation and API integrations where possible
• Coach and develop a growing team, currently composed of one manager and four analysts, fostering a culture of accountability, attention to detail, and continuous improvement
• Serve as the internal expert on billing-related data flows, systems, and client-facing issues, resolving root causes and eliminating recurring errors
• Own collections processes and team accountability; ensuring accurate invoices reduces the need for collection activity

Skills

• Proven ability to lead billing operations with high volume and complexity
• Track record of improving billing by systems and embedding reliable processes across teams
• Strong collaboration skills, especially with software development and account management teams
• Excellent analytical and problem-solving skills
• Flexible - comfortable in a dynamic, rapidly-changing business environment
• Clear communicator with a focus on simplicity, accuracy, and accountability

Success in This Role Will Be Measured By

• % of MRR invoiced by the 10th of each month (goal: >90%)
• Dollar amount of credit memos issued due to billing errors
• Number of client tickets related to billing issues or corrections

Qualifications

• 10-15 years of professional experience, including 5-10 years in billing roles
• Positive attitude and great people skills
• Experience at a managed service provider (MSP) or IT services firm is highly preferred

The Benefits of Working for Abacus:

• Competitive compensation
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
• Performance bonus
• Exposure to diverse array of technologies
• Part of a team of experienced professionals who aim to deliver exceptional service
• Opportunities to further education through training and certification programs
• Positive, friendly, supportive office environment
• Workplace perks such as healthy snacks, wellness programs, and fun events