Director of Bridge Housing

Job Type

Full-time

Description

POSITION SUMMARY: The function this position serves within the organization & how it fits in with the rest of the operations of the organization .

The Bridge Housing program is a new non-congregate bridge housing program expected to open in 2025. Bridge Housing's primary goal is to help residents exit to permanent housing within 3-6 months. Bridge Housing will serve up to 190 residents at full capacity. Bridge Housing is open 24/7 and residents primarily stay in semi-private, dormitory style rooms. Bridge Housing will serve adults of all genders. Target populations will include individuals who are currently matched to a permanent housing resource and individuals who can't be served well by existing low-barrier shelters. Residents need to be referred through city systems.

The Director of Bridge Housing provides overall leadership and management of the Bridge Housing program and the services within the building in accordance with best practice standards of the profession, contract requirements, and all agency practices and procedures. The Director of Bridge Housing manages the teams responsible for Bridge Housing operations processes as well as housing-focused case management. The Director (along with the Shelter Operations Manager and Case Management Supervisor) will coordinate with other partners responsible for property management and maintenance, janitorial services, security services, and food delivery.

ESSENTIAL FUNCTIONS: Critical functions that the individual who holds or desires the position must be able to perform unaided or with the assistance of a reasonable accommodation.

Overall

• Implement the vision and strategy for the Bridge Housing Program.
• Be a leader who energizes the organization about the vision of MK and Bridge Housing, promotes Miriam's Kitchen's values, and facilitates communication across the organization. Support strong organizational culture and health.
• Actively look for ways for Miriam's Kitchen to improve or grow the Bridge Housing program to better meet residents' needs.
• Actively participate in Miriam's Kitchen leadership efforts to contribute to the culture and effectiveness of Miriam's Kitchen as a whole.

Program and Staffing

• Coordinate the startup and implementation of new and/or modified programs within the building.
• Manage staffing for the Bridge Housing program. Create an environment for program staff with clear goals, a focus on strategic results, adequate training, and a positive, supportive culture that promotes effective teamwork. Manage the recruitment and selection of staff in collaboration with the People & Culture team.
• Supervise the Shelter Operations Manager, Case Management Supervisor, Data/Admin Specialist, and any other assigned program staff and volunteers.
• Supervise and coordinate overall delivery of services, activities, and/or events of programs within the building.
• Collaborate to design and implement appropriate trainings as needed for program staff with external and internal stakeholders.
• Collaborate to design and implement appropriate processes for contract compliance.
• Maintain regular communication with the Deputy CEO on issues involving the community, program, clients, and other stakeholders.
• Develop a positive rapport with residents through routine contact and communication.
• Create and monitor systems to evaluate, review, and improve practices and procedures for program operations and client satisfaction.
• Develop and implement plans to close identified gaps in services in coordination with the Deputy CEO.
• Participate in program team meetings, agency staff meetings, trainings, and supervision meetings as required and requested per contracts.
• Build and maintain quality working relationships with colleagues, external and internal stakeholders.
• Ensure monthly reports per contract are completed and sent to contract funders (ex. Fire drills, supervisor reports, data reports).
• Maintain flexible hours to be available for evenings, meetings, events, and grievance follow ups as needed.
• Maintain availability for on-call shifts according to shared on-call schedule.
• Serve as the liaison between external stakeholders and community partners such as The Community Partnership, The Department of Human Services, and Unity Healthcare.
• Coordinate and oversee the maintenance of program facilities and equipment in accordance with relevant health, fire, and safety codes.
• Monitor the program revenue and expenses in accordance with the approved program budget.

Other

• Contribute to organizational strategic planning initiatives.
• Participate in organization-wide meetings and committees, departmental meetings, and trainings as assigned.
• Prepare draft statements for public testimony pertaining to programs under your leadership and make presentations as necessary.
• Adhere to agency policies and procedures.
• Other duties as assigned.

Requirements

NONESSENTIAL FUNCTIONS: Functions that do not fundamentally alter the position.

COMPETENCIES: The knowledge, skills, and behavioral attributes necessary for satisfactory job performance.

COMPETENCY: Leadership

KEY ACTION: Use your leadership style to clearly communicate the vision of the program, care for staff and residents, and align stakeholders with the program's vision.

COMPETENCY: Project Management

KEY ACTION: Effective project management of multiple essential activities of Bridge Housing - operations, case management, compliance, etc. Effectively delegate tasks and track progress. Multi-task with strong organizational skills in a complex environment. Strong administrative, management, and negotiating skills.

COMPETENCY: People Management

KEY ACTION: Create an environment for program staff with clear goals, a focus on strategic results, adequate training, and a positive, supportive culture that promotes effective teamwork.

COMPETENCY: Strategic vision and implementation

KEY ACTION: Implement the vision and strategy for a large program, actively look for ways to improve or grow to better reach goals and meet residents' needs.

COMPETENCY: People and communication skills

KEY ACTION: Mature abilities in developing interpersonal relations, communication, problem-solving, and conflict resolution.

COMPETENCY: Cultural competence

KEY ACTION: Strong Cultural competence, including excellent interactions and communication ability with a diverse population.

COMPETENCY: Independence

KEY ACTION: Ability to work independently. Critical thinking and problem-solving skills. Ability to make independent decisions with diverse situations within tight time constraints.

COMPETENCY: Collaboration

KEY ACTION: Team player with excellent interpersonal skills. Ability to collaborate and coordinate with a variety of teams within the program, within Miriam's Kitchen, and with external partners.

QUALIFICATIONS: Experience, education, certifications, skills, etc. the individual who holds or desires the position must have to perform the essential functions of the position.

Minimum Qualifications

• Master's degree a Human Services field preferred, or commensurate experience
• Professional knowledge of the theories, principles, techniques, and practices of social service delivery systems
• Minimum of 4 years professional of supervisory and/or managerial experience in the human services and/or Medicaid service delivery fields

Desired Qualifications

• DC licensure in clinical social work preferred
• Experience managing shelter or other residential programs preferred
• Experience working with vulnerable populations and the related issues of mental illness, substance use, and trauma strongly preferred.
• Knowledge of issues facing vulnerable populations such as people experiencing homelessness
• Knowledge of the District's Housing Continuum
• Knowledge of the District's Housing First Model
• Knowledge of HSRA regulations and DHS policies and procedures
• Basic computer skills in MS Office Software, web browsing, and navigation of MS Windows platform.
• Familiarity with DC's Homeless Management Information System (HMIS).
• Values commensurate with a community committed to providing inclusive services without regard to race, religion, physical or mental ability, sexual orientation, or gender identity.

PHYSICAL/MENTAL DEMANDS: Physical and mental capabilities required to perform the essential functions of the position.

Physical Demands: Physical Demands: Frequently required to sit, walk, stand, talk, hear, see, and distinguish smell and temperature; occasionally required to reach with hands and arms, stoop, kneel, crouch or climb; must be able to lift objects up to fifty (50) pounds without assistance; may be exposed to bloodborne pathogens and infectious diseases.

Mental Demands: Ability to communicate (written and spoken) effectively in English is required.

TRAVEL DEMANDS: This position occasionally requires local travel between Miriam's Kitchen and partner sites. Occasionally required to drive. Where the need arises for business travel, appropriate compensation will be provided.

ADDITIONAL INFORMATION:

In-person work schedule. After-hours project work and representing Miriam's Kitchen at community events is sometimes required. This position occasionally requires local travel between Miriam's Kitchen and partner sites.

All Miriam's Kitchen employees are required to complete or provide proof of former completion of contract mandatory trainings and pursue re-certification (CPR, First Aid, CPI are examples) before the expiration date of their completion.

QUALITY EXPECTATION:

Practices reflect Miriam's Kitchen's vision, mission, and values. Interactions are timely, responsive, and courteous. Actively engages in problem-solving. Responds to client grievances. Identifies priority concerns. Seeks resolutions to conflicts. Shows respect and sensitivity for each person's individuality and preferences of the people that we serve. Promotes and/or protects each person's rights, privacy, and confidentiality. Works collaboratively with others to accomplish goals/tasks.

Provides support to staff and the individuals receiving services and in accomplishing personal goals. Partners with others to pursue outcomes identified by individuals. Provides or facilitates the services each person identifies as needed or desirable. Demonstrates a commitment to high-quality and responsive service. Sets goals for work tasks and uses strategies to effectively meet goals. Pursues activities to enhance personal and professional growth for self and others, demonstrating a commitment to learning and improvement. Meets productivity standards. Is organized, efficient, and effective. Is responsive, flexible, reliable, and dependable. Offers and accepts constructive feedback, encourages and supports others.

Salary Description

$95,000-$110,000/year