Director of Business Development
Apply NowCompany: MBK Senior Living
Location: San Clemente, CA 92672
Description:
Director of Business Development
At MBK Senior Living, we're committed to putting people first - our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!
Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living-and a whole lot more! When you join the MBK Senior Living team, you'll enjoy:
-Impacting lives and building lasting relationships
-Executing exceptional signature programs in dining, fitness, wellness, and care
-A supportive community team that encourages personal and professional growth and celebrates your
success
-A fun-filled, energetic environment that's centered in hospitality and high-quality service
-Competitive salaries
-Professional development, training, and personal coaching through our Mentor, Buddy, and Executive
Director in Training Programs
-Education loan assistance & scholarships
-Financial and legal services
-Team Member discounts
-Health and Wellness resources
Full-time benefits include:
-Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
-Childcare and eldercare assistance
-Flexible spending accounts
If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals - look no further, apply today!
Job Description
Our gorgeous San Clemente Villas by the Sea community is looking for a Director of Business Development to join our team of dedicated senior living heroes!
Job Summary: The Director of Business Development embodies Yoi Shigoto, "the good work," by driving the sales efforts and outcomes of the senior living community. This hybrid role combines inside and outside sales, focusing on community relationship building, event coordination, and sales-driven activities to showcase the benefits of senior living. Responsibilities include managing inquiries, professional referral development, first impressions, and understanding market trends and updates. The Director of Business Development sets the stage for the community to be the senior living provider of choice from the very first contact. Successful candidates possess empathy, curiosity, drive, commitment, passion, and the ability to create lasting relationships with prospects and professionals.
Supervisory Responsibilities:
N/A
Duties & Responsibilities:
Education Requirements:
Experience & Requirements:
Required Competencies/Licenses/Certifications:
Physical Demands & Work Environment:
Pay: $100,000 - $110,000/annually
Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit - to be the senior living provider of choice in each market we serve.
MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We're proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a "Great Place to Work" by the Great Place to Work Institute since 2017.
MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact talentacquisition@mbk.com.
Regulatory Disclosures for Senior Living Communities with Medicaid Residents: An "Excluded Party" is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an "Excluded Party" as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs. If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.
Other Regulatory Requirements: If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members' professional licenses.
HIPAA Disclosure:
All Team Members prior to commencing employment and once employed must not be considered an "Excluded Party" as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates' professional license.
At MBK Senior Living, we're committed to putting people first - our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!
Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living-and a whole lot more! When you join the MBK Senior Living team, you'll enjoy:
-Impacting lives and building lasting relationships
-Executing exceptional signature programs in dining, fitness, wellness, and care
-A supportive community team that encourages personal and professional growth and celebrates your
success
-A fun-filled, energetic environment that's centered in hospitality and high-quality service
-Competitive salaries
-Professional development, training, and personal coaching through our Mentor, Buddy, and Executive
Director in Training Programs
-Education loan assistance & scholarships
-Financial and legal services
-Team Member discounts
-Health and Wellness resources
Full-time benefits include:
-Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
-Childcare and eldercare assistance
-Flexible spending accounts
If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals - look no further, apply today!
Job Description
Our gorgeous San Clemente Villas by the Sea community is looking for a Director of Business Development to join our team of dedicated senior living heroes!
Job Summary: The Director of Business Development embodies Yoi Shigoto, "the good work," by driving the sales efforts and outcomes of the senior living community. This hybrid role combines inside and outside sales, focusing on community relationship building, event coordination, and sales-driven activities to showcase the benefits of senior living. Responsibilities include managing inquiries, professional referral development, first impressions, and understanding market trends and updates. The Director of Business Development sets the stage for the community to be the senior living provider of choice from the very first contact. Successful candidates possess empathy, curiosity, drive, commitment, passion, and the ability to create lasting relationships with prospects and professionals.
Supervisory Responsibilities:
N/A
Duties & Responsibilities:
- Makes inquiries from various channels (e.g., website, referral agencies, live chat) and enters detailed sales activities and notes within the CRM in real time.
- Follows specific MBK follow-up plans, ensuring consistent communication and scheduling next steps according to Hot/Warm/Cold expectations.
- Maintains accurate and thorough CRM database management, adhering to the mantra, "if it's not in the database, it didn't happen."
- Acts as the primary point of contact for prospects, families, or referral agencies until the move-in process begins. Engages team members when necessary to advance the sales process.
- Collaborates with the Executive Director to ensure all team members understand sales is a shared responsibility, providing training as needed.
- Conducts daily walk-throughs to ensure the community is ready for all guests, addressing any updates required with the leadership team.
- Builds and maintains positive relationships with industry influencers and community partners to promote the community and attract residents:
- Conducts 7-10 weekly face-to-face professional interactions, with detailed follow-up logged in the CRM.
- Plans and conducts internal events and attends local market area events to showcase the community.
- Develops and executes a strategy to generate referrals and advance relationships with key referral sources.
- Creates, updates, and manages a quarterly Sales and Marketing Plan in collaboration with the Executive Director to generate leads, build referral relationships, and close sales.
- Evaluates market research, trends, and competition to adjust strategies and maintain competitiveness.
- Works with the Executive Director to price apartments and identify revenue opportunities.
- Coordinates and attends community events, representing the community and promoting its image and services.
- Plans special events to create meaningful engagement with prospective residents, families, and referral partners.
- Conducts personalized tours, tailoring experiences to align with prospects' expectations.
- Provides concierge team members with relevant information regarding upcoming tours and assists in creating a positive first impression.
- Ensures a "WOW" experience for all visitors, including pre-scheduled tours with personalized welcome signs.
- Supports marketing efforts by collaborating on unique collateral materials and leveraging analytics for planning.
- Maintains up-to-date CRM information, following MBK's follow-up plans and determining personalized strategies for each interaction.
- Oversees the Sales Assistant (if applicable), including training, management, evaluation, and problem resolution.
- Conducts regular team meetings to align on sales and marketing initiatives.
- Ensures compliance with all federal, state, and local laws and regulations and community policies and procedures.
- Promotes a professional, positive image of the community at all times.
Education Requirements:
- Bachelor's degree or equivalent work experience
Experience & Requirements:
- Experience in senior living or a similar industry.
- Availability to work weekends, evenings, and flexible hours.
Required Competencies/Licenses/Certifications:
- Proven sales and marketing experience with a successful track record.
- Excellent written and verbal communication skills, including public speaking and presenting to small groups.
- Proficient in Microsoft Office Suite and CRM systems.
- Valid state-issued driver's license and insurance.
- Ability to pass background clearances and health screenings, including a negative TB test.
Physical Demands & Work Environment:
- Must be mobile and able to perform the physical requirements of the job, bending, kneeling, stooping, pushing, pulling and repetitive motion.
- Ability to sit and work at a computer for long periods of time.
- Able to move intermittently throughout the workday and between divisions.
- Ability to lift/carry up to 30 lbs. and push up to 20lbs. as necessary.
- Some travel required.
Pay: $100,000 - $110,000/annually
Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit - to be the senior living provider of choice in each market we serve.
MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We're proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a "Great Place to Work" by the Great Place to Work Institute since 2017.
MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact talentacquisition@mbk.com.
Regulatory Disclosures for Senior Living Communities with Medicaid Residents: An "Excluded Party" is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an "Excluded Party" as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs. If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.
Other Regulatory Requirements: If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members' professional licenses.
HIPAA Disclosure:
All Team Members prior to commencing employment and once employed must not be considered an "Excluded Party" as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates' professional license.