Director of Catering & Conference Services

Director of Catering & Conference Services

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The Director of Catering & Events is responsible for leading our catering and events team to deliver extraordinary experiences for our guests. This person will be responsible for developing and managing all aspects of catering and events, including planning, execution, sales strategy, and maintaining the highest standards of service.

Roles and Responsibilities

Job duties include, although are not limited to:

Oversee the planning, coordination, and execution of all events, including corporate meetings, weddings, galas, and private functions, ensuring they meet and exceed guest expectations.

Collaborate closely with the culinary, banquet, and service teams to ensure seamless event execution.

Organize catering bookings from date of booking to departure, including meeting requirements, food & beverage and audio visual

Develop and maintain strong relationships with clients, vendors, and partners to ensure successful event delivery.

Develop and implement sales strategies to maximize revenue from catering and events, including proactive sales efforts, client engagement, and competitive analysis.

Manage the entire sales process from initial client inquiry through to final billing and feedback, ensuring a personalized and memorable experience for each client.

Conduct site visits, client meetings, and presentations to showcase the property's unique offerings and secure new business.

Prepare, manage, and monitor the catering and events budget, including forecasting, expense management, and profitability analysis.

Negotiate contracts and agreements with clients and vendors to ensure favorable terms and conditions.

Regularly review financial performance and adjust strategies to meet revenue and profit goals.

Ensure the highest standards of guest service are consistently delivered throughout all stages of event planning and execution.

Gather and analyze guest feedback to continuously improve service delivery and maintain a reputation for excellence.

Collaborate with the marketing team to promote events and enhance the hotel's visibility within the local and national luxury markets.

Handle assigned markets based upon experience and depth of contact base to benefit the catering/private-dining department.

Lead, mentor, and inspire a team of catering and event professionals to achieve departmental goals and deliver exceptional service.

Foster a collaborative and positive work environment that encourages teamwork, creativity, and continuous improvement.

Conduct regular training sessions to enhance team skills and knowledge in luxury service and sales techniques.

Knowledgeable of restaurant/hotel competitive set and recommends sales/pricing strategies, service and product improvements/up sell strategies to stay competitive.

Detailed knowledge of property, space, capacities, concept/food style (menus)

Active participation in the sales lead/revenue generating process for the department

Develop appropriate revenue/production goals for the catering team

Work with Executive Chef and Director of F&B to create and maintain Banquet menus and other Marketing Collateral

Actively participates in weekly sales/pace/BEO meetings

Actively prospect new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections, entertainment, and written communication

Attend community/social events and industry meetings

Responsible for working with other sales personnel to generate new business

Establish and maintain rapport with current clients, prior to, during and post event, encouraging repeat business

Conduct site inspections as required

Responsible for negotiating pricing, and drawing-up and securing contracts

Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame

Create floor plans for each event to ensure banquets and clients are in agreement prior to set up

Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments

Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated as needed

Stay current with industry trends, luxury standards, and competitive landscapes to ensure The Maybourne Beverly Hills remains a leader in the market.

Introduce innovative concepts and offerings to elevate the guest experience and drive incremental revenue.

QUALIFICATIONS:

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

Minimum of 5-7 years of experience in catering and event management within a luxury hotel or similar high-end environment.

Proven track record of achieving revenue targets and managing budgets effectively.

Strong leadership skills with the ability to build and inspire a high-performing team.

Exceptional communication, negotiation, and interpersonal skills.

Highly organized, detail-oriented, and able to manage multiple projects simultaneously.

Knowledge of luxury service standards and a passion for delivering outstanding guest experiences.

Proficiency in event management software and Microsoft Office Suite.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Possible prolonged periods of standing.
• Must be able to lift 15 pounds at times.

How you Demonstrate your Talent

The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for.

Go the EXTRA mile in our efforts

Be RESPECTFUL to our guests and colleagues

Deliver service in a CARING fashion

Be OUTSTANDING

Express your own personality - Create your LEGACY

Be your NATURAL SELF - Be genuine and sincere with the guest and colleagues

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills - six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today's discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

COMPANY BENEFITS:

• Medical/Dental/Vision Insurance
• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off

• Paid Sick Leave
• Employee Assistance Program
• Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*