Director of Catering and Events

Company Description

Hotel Jerome has been the social hub of Aspen since its opening in 1889 at the height of the town's silver boom, known as the place where all great stories were born and are told. As the only Aspen hotel to survive the silver crash, the long pre-ski-resort winters, and the Depression, we've seen cowboys ride through our doors, 10th Mountain Division soldiers gather round over pints after training on the slopes, and Hunter S. Thompson holding court during his run for sheriff. You can't experience Aspen, without experiencing Jerome.

The targeted compensation range for this full time year round, exempt position is $100,000-125,000/year. The position offers a competitive compensation package presented by Auberge Resorts Collection and is eligible for an annual incentive bonus.

Job Description

• Hire, train and oversee the Catering and Conference Services team including performance reviews, coaching, and leadership development.
• Provide strategic oversight of CCS team to ensure targets are being achieved
• Book, plan, organize, and manage details for Event bookings (e.g., event space, menus, set-up, etc.).
• Solicit, negotiate and coordinate social/local catering and wedding opportunities.
• Develop strong relationships with local and national event and wedding planners.
• Focus on execution of all aspects of event planning including coordination from the signing of a contract forward, VIP needs, amenities, resumes, and rooming lists.
• Participate in negotiating all functions, spaces, rates and all related requirements.
• Outreach and Sales planning to achieve and uncover new business opportunities; with a focus on the luxury social market
• Focuses on revenue-generating activity and maximizes selling time, maximizing account yield opportunities and sales effectiveness.
• Manage high-profile events to include, but is not limited to, weddings, community events, galas, etc.
• Sell, detail, and up-sell the event with the guest including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
• Manage function details and related activities to ensure the event requirements are satisfied. Anticipate and handle guest complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
• Oversees all billing details for all events to include processing of deposits, credit card authorizations and coordination with accounting.
• Attends all meetings and performs as a team leader for all hotel department staff participating in the event delivery process.
• Develop customer profiles and maintain an effective trace system including trace dates and references resulting in superior account service and increased revenues.
• Improve the hotel Catering and Event products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weaknesses of our competition's product, and (c) analysis, understanding, and satisfaction of our customers' needs.
• Monitor and control individual guest event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
• Close out all events to include pickup in the sales system (Delphi) and commission owed, including processing with accounting.

Qualifications

• Proficient in Delphi and Opera
• Minimum five years experience working in a high volume hospitality environment
• Experience selling and booking high-end social events
• Experience creating BEOs, planning events, and working in a supervisory role
• Experience working with clients, vendors, and staff to ensure a seamless experience
• Interface with all staff to troubleshoot and refine areas that need improvement
• Must be able to search for data or information in computer files, generate standard reports, input or edit information, and/or enter data into spreadsheets or programs developed by others, and design and/or program spreadsheets or custom reports

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Apply and explore more career opportunities through the Auberge Resorts Collection career page. The application deadline for this role is April 12th, 2025. However, this position is often required year-round, and it's probable that it will be reposted in the future

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.