Director of Chapter Operations & Digital Enablement

Description

Innovation at its Best: Join our Forward-Thinking Company

SCTE, a subsidiary of CableLabs, is shaping the future of connectivity. Through technological leadership and innovation, SCTE has served as the applied science leader for the cable telecommunications industry for more than five decades. As a not-for-profit member organization, SCTE moves member companies forward through continuous training for the workforce of tomorrow and by putting leaders into the conversations that matter.

The Director of Chapter Operations & Digital Enablement is responsible for optimizing the efficiency, governance, and technology adoption across SCTEs chapter network. This leader will apply expertise in multi-location operations, process automation, and digital solutions to streamline processes, improve compliance, and scale chapter effectiveness.

This role requires a strategic problem solver with experience implementing operational improvements, defining digital tool requirements, and leveraging AI-driven automation to improve efficiency and knowledge-sharing. The right candidate will be skilled in evaluating and integrating digital solutions, ensuring governance compliance, and structuring scalable systems for chapter operations.

Why This Role Is Exciting

The Director of Chapter Operations & Digital Enablement plays a key leadership role in modernizing and optimizing how SCTEs chapters operate, ensuring they are efficient, well-supported, and equipped with the right tools.

• Report directly to the CEO with opportunities for significant organizational impact.
• Standardize and enhance chapter operations across multiple locations, improving governance, reporting, and operational consistency.
• Leverage AI-powered automation and digital tools to improve workflows, knowledge-sharing, and decision-making.
• Develop and oversee the implementation of scalable knowledge management systems to centralize governance materials and best practices.
• Optimize data-driven insights and automation to enhance reporting and streamline manual processes.
• Provide training and operational support to chapter leaders, ensuring they have the necessary tools and resources.
• Ensure compliance with governance policies while making operations more efficient and adaptable.

What Youll Do

• Chapter Enablement and Support
• Provide chapters with resources, training, and guidance to optimize operations, drive member engagement, and achieve strategic goals.
• Develop a comprehensive enablement framework that standardizes tools, best practices, and support across all chapters, ensuring consistent quality and impact.
• Strategic Chapter Development
• Design and execute strategic initiatives to expand chapter reach and engagement, using data insights to tailor approaches to each chapters unique needs.
• Conduct ongoing assessments of chapter effectiveness, using analytics to identify growth opportunities and foster continuous improvement.
• Technology and Digital Empowerment
• Lead the adoption of digital tools that support chapter communications, operations, and member engagement, equipping chapters to succeed in a digital-first environment.
• Use data analytics to enhance member experiences, providing insights that inform strategic decision-making.
• Community Building and Network Cohesion
• Foster a collaborative network of chapters by facilitating peer-to-peer learning, knowledge sharing, and leadership development.
• Act as a central resource for chapter leaders, supporting the development of a connected and vibrant chapter community aligned with the organizations values.
• Compliance and Best Practice Implementation
• Ensure chapter activities adhere to 501c6 compliance standards, promoting ethical practices and transparency across the network.
• Develop policies that empower chapters to operate with consistency and responsibility, providing clear guidelines for effective governance.
• Other duties as assigned

Qualifications

What Is a Must Have

• Bachelors degree or experience in Business Administration, Computer Science, Data Analytics, or a related field; Masters degree preferred.
• Proven experience in a leadership role with a focus on network or chapter support, preferably in a non-profit, association, or multi-site organization.
• Strong background in digital strategy and data analytics, with demonstrated success in using technology to drive engagement and operational efficiency.
• Advanced proficiency in data analytics tools and CRM software, with experience in implementing digital solutions to improve community engagement.
• Strong leadership and interpersonal skills with a proven ability to build consensus and nurture relationships across diverse groups.
• Excellent communication skills, adept at public speaking, facilitating group discussions, and delivering effective training sessions.

What Will Set You Apart

• Experience in community building and engagement in a non-profit or membership-driven organization.
• Certifications in community engagement, digital marketing, data analytics, or digital transformation.

At CableLabs Youll Enjoy Comprehensive Compensation and Benefits

Compensation:The salary range is $145,600 - $187,200 This position is eligible for bonus incentive compensation up to 25%of base salary.

Health Benefits:Comprehensive healthcare coverage including medical, dental, vision insurance. Access to flexible spending and health savings accounts with employer HSA contribution.

Retirement Benefits:Competitive 401(k) retirement plan with an employer match up to 6% plus an ADDITIONAL 8% contribution to 401(k) which becomes fully vested after only two years of employment.

Work-Life Balance:Flexible work arrangements,Unlimited PTO, 11 paid holidays,100% paid family and medical leave.

To learn more and discover additional benefits, read ourEmployee Benefits Guide.

Working conditions and physical requirements

This job operates in a professional office environment. This role routinely uses standard office equipment.This position requires travel up to 25% of the time.May be required to lift, move and transport equipment up to 25lbs.

We understand that the confidence gap and imposter syndrome can make it challenging for exceptional candidates to apply. We encourage you to apply confidently and without hesitation, you may just be the right candidate for this position or similar opportunities.

CableLabs is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are decided on the basis of qualifications, merit, and business need. If you need assistance or accommodation due to a disability, you may contact us at humanresourcesteam@cablelabs.com or 303-661-3307. View our full EEO policyhere.