Director of Claims
Apply NowCompany: Title Resources Group
Location: Dallas, TX 75217
Description:
The Company:
Title Resources Guaranty Company (TRG) was established in 1984 as a Texas title insurance underwriter. Since then, the company has expanded to become the sixth largest title insurance underwriter in the country serving the real estate industry. TRG is one of the nation's largest title insurance underwriters, according to the American Land Title Association's (ALTA) 2023 market share data. TRG serves title insurance agents in 37 states and the District of Columbia. With a mission to provide knowledgeable and responsive underwriting solutions, TRG is dedicated to growing lifelong relationships and maintaining quality through integrity and financial stability.
The Role:
The Director of Claims will manage the Company's Claims Department operations and will ensure that claims are adjudicated pursuant to applicable state regulations and pursuant to TRG's Claims Governance Policy.
Key Responsibilities:
The Director of Claims will ensure that the following tasks are performed in the adjudication of claims by Claims Department staff:
Investigation of each claim: gather relevant documents from insured and from internal operations (title and escrow); personal interview involving present and/or former employees re underlying transaction.
Investigate and analyze whether claim is covered under the policy or may not be covered. Issue letters to insured explaining decisions to accept coverage, to deny coverage, or to defend the claim under a reservation of rights.
Investigate and determine whether any company policies, procedures, or practices were violated or not followed in connection with underlying transaction; Report any violations to upper management and recommend remedial measures to prevent recurrence.
Recommend the retention of appropriate trial, coverage, recoupment, or appellate counsel to represent the insured or the Company in pending litigation relating to the claim. Manage and supervise outside or in-house counsel retained to represent the insured or the Company in litigation throughout all phases of the case or cases, including budgeting, the development and execution of overall case strategy, trial strategy and tactics. Monitor and evaluate the performance of trial/appellate counsel's including attendance at key hearings and depositions, and trial. Recommend replacement of counsel if and when performance is inadequate.
Attend settlement conferences and mediations involving the claims being managed with appropriate settlement authority.
Provide periodic briefings and reports to Management of the operation which generated the claim and to Corporate Legal concerning current status of the claim, potential exposure, cost of defense, and likely or probable outcome.
Investigate and pursue potential recoupment against the insured, independent agents, and/or third parties responsible for any losses.
Respond to any Department of Insurance("DOI") inquiries or complaints generated by claim activity.
Maintain and update Company loss and expense reserves for claim matters; approve and process settlement payment requests.
Maintain complete and accurate claim files as required by Company claims handling guidelines and applicable DOI regulations.
Provide litigation support; when necessary, testify as Company representative (PMK) and provide litigation support such as verifying discovery responses, signing affidavits, and signing settlement agreements on behalf of the company.
Along with the Company Underwriters, investigate and analyze requests regarding insuring over or around a title claim matter and make recommendations with respect thereto to Corporate Legal.
Search for creative ways to "make title as insured" or otherwise resolve the claim.
The Candidate Profile
The successful Director of Claims is an independent leader who acts with confidence while being communicative and collaborative engaging direct report leadership if/when necessary.
Title Resources Guaranty Company (TRG) was established in 1984 as a Texas title insurance underwriter. Since then, the company has expanded to become the sixth largest title insurance underwriter in the country serving the real estate industry. TRG is one of the nation's largest title insurance underwriters, according to the American Land Title Association's (ALTA) 2023 market share data. TRG serves title insurance agents in 37 states and the District of Columbia. With a mission to provide knowledgeable and responsive underwriting solutions, TRG is dedicated to growing lifelong relationships and maintaining quality through integrity and financial stability.
The Role:
The Director of Claims will manage the Company's Claims Department operations and will ensure that claims are adjudicated pursuant to applicable state regulations and pursuant to TRG's Claims Governance Policy.
Key Responsibilities:
The Director of Claims will ensure that the following tasks are performed in the adjudication of claims by Claims Department staff:
Investigation of each claim: gather relevant documents from insured and from internal operations (title and escrow); personal interview involving present and/or former employees re underlying transaction.
Investigate and analyze whether claim is covered under the policy or may not be covered. Issue letters to insured explaining decisions to accept coverage, to deny coverage, or to defend the claim under a reservation of rights.
Investigate and determine whether any company policies, procedures, or practices were violated or not followed in connection with underlying transaction; Report any violations to upper management and recommend remedial measures to prevent recurrence.
Recommend the retention of appropriate trial, coverage, recoupment, or appellate counsel to represent the insured or the Company in pending litigation relating to the claim. Manage and supervise outside or in-house counsel retained to represent the insured or the Company in litigation throughout all phases of the case or cases, including budgeting, the development and execution of overall case strategy, trial strategy and tactics. Monitor and evaluate the performance of trial/appellate counsel's including attendance at key hearings and depositions, and trial. Recommend replacement of counsel if and when performance is inadequate.
Attend settlement conferences and mediations involving the claims being managed with appropriate settlement authority.
Provide periodic briefings and reports to Management of the operation which generated the claim and to Corporate Legal concerning current status of the claim, potential exposure, cost of defense, and likely or probable outcome.
Investigate and pursue potential recoupment against the insured, independent agents, and/or third parties responsible for any losses.
Respond to any Department of Insurance("DOI") inquiries or complaints generated by claim activity.
Maintain and update Company loss and expense reserves for claim matters; approve and process settlement payment requests.
Maintain complete and accurate claim files as required by Company claims handling guidelines and applicable DOI regulations.
Provide litigation support; when necessary, testify as Company representative (PMK) and provide litigation support such as verifying discovery responses, signing affidavits, and signing settlement agreements on behalf of the company.
Along with the Company Underwriters, investigate and analyze requests regarding insuring over or around a title claim matter and make recommendations with respect thereto to Corporate Legal.
Search for creative ways to "make title as insured" or otherwise resolve the claim.
The Candidate Profile
The successful Director of Claims is an independent leader who acts with confidence while being communicative and collaborative engaging direct report leadership if/when necessary.
- Education
- Juris Doctor degree from an accredited law school and active bar license in at least one (1) state.
- Experience and Skills
- Five (5) or more years of experience in title and/or real estate law.
- Strong team management abilities.
- Excellent interpersonal skills.
- Strong analytical and problem-solving skills; excellent written and verbal communication skills and ability to work well in a fast-paced environment.