Director of Clinical Quality and Process Improvement

Who we are: CAMcare Health is made of a diverse and innovative team motivated to provide the best possible healthcare to communities in Camden and the surrounding communities. We live our values by providing primary health care to everyone regardless of their ability to pay at seven sites throughout Camden and Gloucester counties. Focused on leveling up patient care, incorporating technology, creative problem solving, and innovating healthcare every day.

How you can make an impact: The Director of Clinical Quality and Process Improvement is responsible for leading and overseeing the implementation of quality improvement initiatives aimed at enhancing clinical care, operational efficiency, and patient satisfaction within the community health center. This role requires strong leadership to ensure compliance with healthcare regulations, improve patient outcomes, and foster a culture of continuous improvement. The Director will work closely with clinical and administrative teams to implement data-driven strategies, streamline clinical workflows, and monitor performance to meet organizational goals. The Director of Clinical Quality and Process Improvement will report directly to the Chief Medical Officers of Administrative and Clinical Services.

What will You Do:

Quality Improvement Leadership:

• Lead the development, execution, and monitoring of clinical quality improvement programs.
• Design and implement initiatives aimed at enhancing patient care outcomes, safety, and satisfaction.
• Regularly assess clinical processes and develop action plans for improvement.
• Lead efforts to establish and monitor clinical performance metrics aligned with regulatory standards and industry benchmarks.

Clinical Process Improvement:

• Identify opportunities for operational efficiency through workflow analysis and process optimization.
• Promote the use of best practices and evidence-based strategies to improve clinical outcomes.
• Collaborate with clinicians and staff to redesign processes that enhance patient care and reduce inefficiencies.

Regulatory Compliance and Reporting:

• Ensure compliance with applicable federal, state, and local healthcare regulations, including CMS, HRSA, and other relevant accrediting bodies.
• Oversee the preparation and submission of quality reports to regulatory agencies and other stakeholders.
• Track performance relative to healthcare standards and identify areas needing improvement.

Data-Driven Decision Making:

• Analyze clinical data to identify trends, opportunities for improvement, and areas requiring corrective action.
• Develop and present performance reports, dashboards, and key performance indicators (KPIs) to senior leadership.
• Use data to monitor progress, drive improvement initiatives, and measure the success of quality improvement efforts.

Collaboration and Communication:

• Foster strong relationships with clinical staff, leadership, and external partners to ensure seamless execution of quality improvement initiatives.
• Communicate results of quality improvement efforts to stakeholders at all levels.
• Lead regular meetings to review progress on quality improvement projects and make necessary adjustments to strategies.

Patient Care and Safety:

• Champion patient safety initiatives aimed at reducing adverse events and improving patient satisfaction.
• Develop and monitor patient care standards to ensure they are met consistently.
• Facilitate continuous training programs for staff on patient safety, clinical standards, and quality improvement practices.

Leadership and Staff Development:

• Lead and mentor a team of quality improvement professionals, fostering a culture of accountability and high performance.
• Provide guidance on quality-related topics and support professional development opportunities for staff.
• Promote teamwork and collaboration across clinical and administrative departments to meet quality goals.