Director of Columbia Central

Description

Columbia College Chicago is an acclaimed undergraduate and graduate institution that provides a comprehensive education in the arts, communications, and public relations. We constantly aim to reach our full potential as an educational innovator, incubator of new creative practice and generator of real-world success for young creatives. We are in the heart of Chicago, across the street from historic Grant Park, and housed in some of the most iconic buildings in the South Loop.

Columbia College Chicago a private urban institution of over 6,000 undergraduate and graduate students, four-year College offering a distinctive curriculum that blends liberal arts, creative and media arts and business is currently searching for a DIRECTOR OF COLUMBIA CENTRAL.

POSITION SUMMARY

Under the direction of the Assistant Vice President of Student Financial Services, the Director of Columbia Central will work closely with the leadership of the offices that are served by Columbia Central, including Student Financial Services, Admissions, the Office of the Registrar, and College Advising to ensure accurate, timely, and coordinated service to students with the goal of increasing student retention and graduation. The Director will be responsible for ensuring a proactive and holistic service experience to Columbia's students and will participate in and support Columbia's recruitment efforts. The Director will lead a team of managers and counselors who are responsible for providing exceptional customer service to students and their families. The Director will oversee the student experience in the areas of financial aid, billing, campus card services, veteran benefits, course registration, and academic and financial appeals.

DUTIES & RESPONSIBILITIES

• Direct and oversee all customer relations interactions pertaining to financial aid, billing,
• campus card services, veteran benefits, course registration, and academic and financial
• appeals at Columbia Central including in-person services, phone services, and online chat.
• Collaborate with Student Financial Services, Enrollment Management, Registrar, and
• Academic Services leadership and other campus stakeholders to ensure that
• Columbia Central's services comply with college procedures and any applicable
• federal and state regulations.
• In collaboration with the College Advising Office's Student Persistence Team, develop,
• manage, and implement strategic student outreach campaigns that assist students in
• resolving enrollment-related issues that could become an obstacle to retention or
• completion.
• Develop emailing and calling scripts for student outreach campaigns to ensure consistent
• messaging to students.
• Assign caseloads of students for the purpose of proactive outreach to counselors and monitor
• that they are conducting timely outreach.
• Prepare reports on the efficacy of outreach campaigns for the AVP of Student Financial
• Services and other interested parties.
• Develop and maintain an annual calendar of outreach campaigns.
• Manage the awarding process for institutional scholarship programs that are intended to
• support retention and completion.
• Supervise employees including providing direction, hiring, performance management, and
• corrective action.
• Monitor Columbia Central interactions to ensure that customers are receiving accurate and
• timely service and that any issues experienced by students are resolved to the fullest extent
• possible.
• Provide professional development and ongoing training to counselors to ensure
• service excellence to students and employee engagement.
• Ensure that the Columbia Central website and student portal is maintained with up-to [1] date information and forms.
• Oversee the relationship with and service levels of third-party vendors who assist
• with Columbia Central interactions, including the outsourced consultation line and
• chat service.
• Oversee exception processes including Satisfactory Academic Progress/Academic
• Standing appeals, Petitions for Exception (academic and financial exception appeals), and
• the Professional Judgement process.
• Actively participate in all professional development activities such as trainings, project teams,
• and other opportunities.
• Prepare regular reports on Columbia Central's performance and activities, including student
• satisfaction metrics.
• Develop and maintain business processes that are clear, concise, and compliant with
• federal and state regulations and college policy.
• Perform other duties and/or responsibilities as assigned or required

Qualifications

• Bachelor's degree from an accredited institution in a related field of study required. Master's
• degree preferred.
• Six to eight or more years of higher education administration experience.
• At least four years of supervisory experience in a Student Financial Services, Registrar,
• Academic Advising or One-Stop setting. Experience with leading, directing and developing a diverse team of professionals.
• Experience with developing and implementing strategic initiatives.
• Knowledge of federal and state financial aid regulations and standard practices related
• to Registrar services.
• Experience with student information systems and customer relationship management
• systems and integrating technology into effective workflows. Experience with Ellucian
• Colleague SaaS preferred.
• Knowledge of student development theory and current trends in student support services.
• Effective use of interpersonal and communication skills including tact and diplomacy.
• Effective organization and planning skills, including familiarity with general financial planning
• concepts.
• Experience with gathering and synthesizing data and presenting that data to diverse audiences.
• Cultural awareness, problem-solving and analytical abilities, decisiveness, and professional
• discretion.
• Flexibility in adapting to changing conditions.
• Ability to think creatively and apply innovative solutions to work environment and partner
• with other cross-functional teams or constituents to accomplish tasks.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee and is subject to change based on the needs of the department and/or college.

Position Minimum Hourly Rate or Annual Salary: $77,900.00

Position Maximum Hourly Rate or Annual Salary:$93,400.00

The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including department budget.

At Columbia, we offer a rewarding work environment for our faculty and staff. We take pride in offering competitive benefits with affordable health, dental and vision coverage; flexible spending accounts; commuter benefit program, life, and accidental, death & dismemberment coverage; paid and unpaid leave options; work/life benefits; educational assistance programs; and retirement and financial planning benefits. Click here for more information.

ADDITIONAL INFORMATION

• Position subject to a background screening
• This is a non-union position
• This position is overtime ineligible
• Cover letter required

Qualified candidates of all backgrounds are encouraged to apply.

Columbia College Chicago is an equal opportunity employer and complies with all local, state, and federal laws and regulations concerning civil rights. The college does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability, protected veteran status, genetic information, or other protected classes under the law.