Director of Experiences

About Gibbons:

Core Purpose

Making People Happy

Vision

To be the most trusted and recommended brand by our team, our guests, and the communities we serve.

Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and community experiences in our class. We want to continue to give back to Athletes, Artists, and Entrepreneurs as we believe it's these people who shape the world and bring culture to each community we are fortunate enough to serve.

Values

Encourage Trust

Have Fun

Show Kindness

Lead with Purpose

Commit to Excellence

If the above aligns with your values and career aspirations, we'd love to work with you!

The Role:

Gibbons Whistler is looking for an experienced and passionate Director of Experiences to lead one of our 5 operational divisions. The Experiences division contains our TAG (The Adventure Group), The Spa at the Westin, Mountain Club and Festivals & Events businesses. Leading 4 General Managers, the ideal candidate will have a strong background in hospitality or tourism, with a proven track record in delivering excellent guest experience. The ability to achieve results through established processes is a must.

Responsibilities:

Leadership and Strategy:

• Oversee the operations of TAG, The Spa at the Westin, Festivals and Events, and Mountain Club - Leading each business's General Manager, driving alignment in the team and delivering results against specified 'North Star' targets.
• Implement strategic initiatives tailored to enhance team, guest and community experiences within the Experiences Division.
• Implement strategic initiatives tailored to enhance revenue, profit and balance sheet excellence within the Experiences Division.
• Collaborate with other Operational Directors to ensure alignment and integration of services across the company

Guest Experience Excellence:

• Champion a culture of exceptional guest service across all businesses within the Experiences Division.
• Work with our Offering Manager to continually improve products and services within TAG, The Spa, Festivals & Events, and The Mountain Club.
• Team Collaboration and Development:
• Foster collaboration among the teams within the Experiences Division, encouraging innovation and shared best practices.
• Mentor and develop team members to ensure they have the skills and knowledge to deliver outstanding results in their respective areas.

Productivity Oversight:

• Monitor and evaluate operational performance within the Experiences Division to ensure service excellence.
• Work with the Director of Revenue to ensure effective sales strategy is implemented across all businesses in the Experiences Division.
• Manage budgets and financial performance for each area, ensuring profitability while maintaining quality.
• Coordinate resources effectively within the Experiences Division to maximize efficiency and guest satisfaction.

Requirements:

• Demonstrable results achieved in a tourism or hospitality-related business.
• Strong leadership skills with the ability to inspire team members to achieve demonstrable results.
• Excellent communication and collaboration skills, written and verbal.
• Ability to interpret data and turn insights into actionable strategies.
• Excellent time management skills with the ability to prioritise and project manage effectively.
• Open and curious mindset; you show up with more questions than answers.

Salary and Team Perks:

• $80,000 - $120,000 annual salary based on experience and qualifications.
• Meal on shift.
• 50% off F&B across our Gibbons Venues.
• 50% off for Team Members and 20% off for friends and family with The Adventure Group.
• 25% off for Team Members and 20% off for friends and family at The Adara.
• 20% off The Spa at Whistler.
• 3rd party perks at a variety of local businesses.
• Company events!