Director of Hotel Operations

Summary:

The Director of Hotel Operations is responsible for the efficient overall daily management and operation of the Hotel Department and other guest-related programs on board ADC Vessels as well as shoreside support staff. The Director Hotel Operations leads and manages according to the Core Values of True Alaskan Hospitality as defined in our Mission Statement that drives the guest experience culture. The Director of Hotel Operations is also responsible for onboard revenue and cost control within the department.

Essential Duties & Responsibilities:

Lead and manage according to the Core Values of True Alaskan Hospitality as defined in our Mission Statement: "Immerse each guest in personable and unsurpassed level of service we call True Alaskan Hospitality".

• Recruiting and hiring of all hotel operations staff as well shore-support staff. Overseeing hiring of staff shortages during the season.
• Create and implement a pre-season training program for all Hotel Mangers
• Delivering the highest possible guest experience quality by training personnel onboard.
• Create and maintain an atmosphere in which each team member 'breathes' Alaskan Dream Cruises by maintaining a guest experience culture throughout the department.
• Establish a teamwork mentality among the department focused on displaying a Can-Do approach to assigned duties.
• Manage the execution of True Alaskan Hospitality.
• Monitor and audit execution of Standard Operating Procedures throughout the department, and compliance with all applicable federal, state, and local laws and regulations.
• Seek opportunities to improve the on-board product and its operation.
• Drive on-board revenue to achieve and exceed the projected sales and on-board margins.
• Maintain costs according to set targets.
• Follow procedures in place to hold personnel accountable.
• Ensure that house rules are followed all the time on board.
• Oversees the management of all crew matters on the Vessel: including crew lodging, feeding, crew cabin cleanliness and maintenance (under the direction of the Captain), crew welfare and recreation, uniforms and crew laundry.
• Make sure that personnel follow prescribed hours set forth by the Vessel's Daily roster.
• Oversees that awareness is maintained among the crew of basic safety rules and a safe working environment.
• Maintain full adherence among the crew of Alaska Department of Environmental Conservation regulations and standards, including the TAP and Alaska Food Worker training and certification.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor's degree in hospitality management and proven experience as Hotel Manager or similar role in the cruise industry.
• Minimum of 10 years' experience in operations and Hotel Management.
• Strategic planner with sound technical skills, analytical ability, sound judgment and operational focus.
• Must have excellent communication skills and the ability to relate to employees at all levels of the organization.
• Proficiency in MS Office with expertise in Microsoft Word, PowerPoint, and Excel.
• Ability to interpret and follow rules, policy, and procedures.
• Ability to maintain composure with courteous and professional demeanor.
• Must have ability to interface and maintain effective relationships with all departments and employees in a highly diverse environment and be able to execute operational imperatives in a swift and demanding environment.
• Must have strong interpersonal skills and be able to effectively interact with guests.
• Successful completion of TAP (Training for Alcohol Professionals) and Alaska Food Worker Card issued by DEC.
• Proven knowledge of Health & Sanitation procedures on board cruise vessels.
• Must pass a security background check and DOT drug test.

Desired Qualifications:

• Proven team player and have a Can-Do attitude.
• SERV Safe Certified Food Protection Manager preferred.

Traits and Characteristics:

• Strong commitment to safety.
• A genuine desire to serve the public.
• Positive, personable, and professional demeanor.
• Adaptive to learning new skills and knowledge.
• Adaptive to changes in a progressive work environment.
• Strong record of being organized, dependable and punctual.
• Strong conflict resolution skills and ability to work within a diverse workforce.

Communication:

It is strongly recommended that applicants have access to a computer and a mobile phone during the entire hiring process. We expect to hear from candidates within a few days of our communication (request for interview, documentation, follow up, etc.) The recruitment process cannot continue if the candidate is not responsive. Please note that how you communicate with a potential employer is part of the evaluation process. Always be polite, prompt and professional when communicating with the office.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. This is a fast-paced and dynamic work environment with a diverse workforce. Crew may be moved from one vessel to another at the discretion of Management. Due to remote locations of vessel routes, internet connectivity is limited. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel to the vessels in Alaska and staying at times on board is required. Must be physically able to work a typical workday of about 10-14 hours per day, seven days a week. Environmental conditions generally include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, occasional use of required protective clothing including raingear and life preserver. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Physically able to climb a 7-foot vertical ladder and fit through a 28-inch escape hatch.