Director of Housing Services

AGENCY SUMMARY: Building Futures is a nonprofit service provider dedicated to ending homelessness and domestic violence in Alameda County. Since its founding in 1988, the agency has provided shelter, housing, and support services to individuals and families experiencing homelessness and domestic violence. Through emergency shelter, rapid housing and permanent supportive housing, and a range of domestic violence services, Building Futures provides pathways to stability. The agency collaborates with local service providers, government partners, and community supporters to help those we serve to overcome barriers to safe, sustainable housing.

Building Futures currently seeks a Director of Housing Services to lead its housing programs, oversee service delivery, and strengthen partnerships that advance the agency's mission. This role requires a strategic leader with expertise in housing systems, program management, and advocacy for vulnerable populations. .

Position Objective:

Building Futures is looking for Director of Housing Services with a proven track record of Permanent Supportive Housing services leadership, community building, and strengthening programmatic impact and reach. The Health and Housing Services Director must demonstrate a commitment to and understanding of racial and social justice community building.

Alongside the Executive Director, the Director of Housing Services leads the organization's tenancy sustaining services, permanent supportive housing, and housing navigation. The position is responsible for building community partnerships and awareness of resources and issues that significantly impact the agency's clients; guiding best practices within our Trauma-Informed, Culturally Responsive, Housing First service model; defining the Program's strategic direction; ensuring adequate resources are in place to support the mission; participating in long-range planning; directing and coordinating the implementation of plans for developing and expanding services. The position will work with the Emergency Services Director, Domestic Violence Services Director, and administrative departments to ensure consistency, collaboration, and service quality.

Currently, the Building Futures' Permanent Supportive Housing Program consists of the 52-unit Bessie Coleman Court apartment complex for formerly LV2 homeless survivors of domestic violence, over 50 scattered-site permanent housing units, and provision of integrated services to over 130 chronically homeless families and individuals. This position supports Building Futures as the services provider and partner to several new permanent supportive housing construction projects currently in the design phase.

Essential Functions:

Program Facilitation

• Lead tenancy sustaining and permanent supportive housing services, referrals, and counseling. These responsibilities include but are not limited to providing team training, direct consultations, and interventions for staff and clients.
• Lead the Permanent Supportive Housing Program's design and service delivery implementation, evaluate program impact and create strategies for staff's professional development, and enhance existing services.
• Directly oversee case management staff, including case conferencing, meeting facilitation, supervision, mentoring, conducting performance reviews, and goal development. Promote a culture of continuous improvement that includes attention to safety, transparency and trust, peer support, collaboration, empowerment, and choice. Provide support to site staff to resolve critical incidents.
• Direct best practices and resource development. Stay current on services that uplift and support clients, including housing initiatives, domestic violence support, harm reduction, income support, family support, education, and other relevant programs.
• Oversee service delivery and maintenance of contracts through the communication of expectations. Ensure data collection regarding resident participation and service delivery is accurately and timely submitted.
• Participate in existing agency housing development collaborations. Provide feedback on programming and design and represent the agency to stakeholders.

Community Engagement and External Stakeholder Management

• Represent Building Futures' Housing Services to community partners, funders, and external stakeholders to enhance the agency's reputation and impact.
• Regularly attend collaborative, community, and local task force meetings.
• Oversee all public and external stakeholder communications and outreach materials as relates to housing services.

Qualifications and Competencies:

• Master's degree strongly preferred. Bachelor's degree in social services, business, or related field required. Licensed clinicians/clinical work experience preferred.
• Minimum of ten (10) years of professional experience in the human services, social work, or related field.
• Minimum of five (5) years working in housing services, including program design, administration, and implementation.
• Minimum of five (5) years' experience in staff management and supervision.
• Valid California Driver's License, insurance, and access to personal automobile.
• Proven track record of program leadership, successful strategic collaborations, and partnerships.
• Knowledge of and connection to Alameda County community resources.
• Excellent writing and verbal communication skills.

PHYSICAL REQUIREMENTS & WORKING:

The work environment and physical demands described are representative of those required by employees to perform the essential functions of this job with or without reasonable accommodation.

• Ability to work at a desk or computer workstation.
• Ability to perform repetitive office tasks.
• Ability to review a wide variety of materials in electronic or hard copy form.
• Sufficient manual dexterity to enable the employee to operate a personal computer, phone, and related equipment.
• Must be able to lift 25 pounds.

COMPENSATION:

Building Futures offers competitive salary based on experience and skills of employees. Additionally, the agency provides a comprehensive benefits package that includes medical, dental, vision, employee self-managed 403b retirement benefits, ancillary benefits, access to Flexible Spending Accounts, and generous leave benefits.

EQUAL EMPLOYMENT OPPORTUNITY:

Building Futures is an equal opportunity employer. Our commitment to equal opportunity extends to the employment relationship and all areas of personnel activity such as recruitment, selection, hiring, placement, job assignment, supervision, training, promotions, transfers, compensation, benefits, employee activities, educational opportunities, and access to facilities and programs. Building Futures' policy prohibits discrimination based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, domestic partnership status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law (such as cancer), genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Building Futures also prohibits discrimination based on the perception that anyone is of a protected class or is associated with a person who is perceived as being part of a protected class. All such discrimination is unlawful.