DIRECTOR OF HUMAN RESOURCES

Jamul Casino

Jamul Casino is San Diego's newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck - all opening in the early part of 2025.

Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members' well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It's no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 by San Diego's Business Journal.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Provide friendly, fast, and helpful guest service to all guests and team members.

• Responsible for directing the overall operations and staff of the HR department including recruitment, training/development, performance management, engagement, succession planning, HRIS, HR administration, compensation, and benefit administration
• Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. Supports the President & GM in driving HR/Business initiatives.
• Responsible for the strategic human resource planning and continuous improvement to provide the Company with the best people talent available and by being aware of policies, practices, and trends within the gaming and racing industries.
• Develops programs that enhance the performance of property team members relative to service initiatives and engagement planning.
• Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management Team / President & GM.

• Participates in the development of the property's strategic logics to include plans and programs as a strategic partner but particularly from the perspective of the impact on people.
• Evaluates and advises on the impact of new programs/strategies and regulatory action as they impact the attraction, motivation, development and retention of the people resources of the property
• Develops staffing strategies and implementation plans and programs to identify talent within and outside the property for positions of responsibility. Identifies appropriate and effective external sources for candidates for all levels within the Company.

• Conducts and oversees effective, thorough and objective investigations in cases of grievances, harassment, team member concerns or EEOC issues.
• Develops programs to allow the property to embrace applicants and team members of all ethnicity/backgrounds and enhance development and performance of all team members.
• Establishes credibility throughout the property with management and the team members in order to be an effective listener and problem solver of people issues.

• Develops appropriate policies and programs for effective management of the people resources of the property. Included in this area, but not limited to, would be programs for team member relations, diversity, sexual harassment, team member complaints, external education and career development.
• Maintains current knowledge of HR policies, programs, laws and issues.
• Provides technical advice, knowledge, and support to others within and outside the human resources department.
• Accomplishes all tasks as appropriately assigned or requested by the property President & General Manager.

• Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs. Ensures guest service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department guest service goals.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to President & GM.
• Maintains strict confidentiality in all departmental and company matters.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor's degree (B.A./B.S.) from an accredited four-year college or university.
• Master's degree in human resources, business or related field from an accredited four-year college or university preferred.
• Prior experience in the gaming industry experience preferred.
• PHR or SPHR professional designation preferred.
• Ten years of progressive experience in human resources, with at least five years' experience at a senior/executive level, including recruitment, training, benefit administration, compensation, and team member/labor relations.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Prior experience in high volume recruiting, experience developing and leading HR teams with a business partner model and prior experience with property/company openings preferred.
• Must have experience working in a union environment and taken part in negotiations with the union, if applicable.
• Strong analytical and accounting skills.

• Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.

• Ability to research and gather data from internet and other sources, compile information, and prepare reports.

• Ability to write reports, business correspondence, and procedure manuals.

• Extensive knowledge of principles, theories, and practice of human resources management.

• Must be well organized and have strong communication skills.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES

This job has supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize team member engagement.
• Evaluates team members within department and delivers constructive feedback to team members in regard to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.

LANGUAGE SKILLS

Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. Bi-lingual skills a plus.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

Must possess a valid drivers license and have acceptable driving history.

PHYSICAL DEMANDS

The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.