Director of Material Damage Claims

We are seeking a strategic and results-driven Material Damage Claims Director to lead and transform our non-standard auto Material Damage unit. In this high-impact role, you will oversee daily operations, drive process improvements, and implement change initiatives that enhance claim accuracy, efficiency, and customer experience. You will lead a high-performing team, optimize workflows, and leverage data-driven strategies to improve business outcomes.

Responsibilities:

• Lead and oversee field and in-house appraisal activities, ensuring accuracy, efficiency, and compliance with industry best practices.
• Develop, implement, and manage the Direct Repair Program (DRP), building a strong repair network while optimizing utilization, quality, and performance.
• Assess and expand drive-in appraisal locations, optimizing scheduling and staffing to enhance service accessibility.
• Identify and integrate vendors and technology solutions to streamline direct repair, drive-in, and field appraisal operations.
• Monitor and analyze performance metrics using estimating and salvage management systems (e.g., CCC, Copart) to drive continuous improvements.
• Build, develop, and lead high-performing teams, including staff appraisers, desk appraisers, total loss specialists, and salvage coordinators, fostering a culture of collaboration, accountability, and excellence.
• Drive operational enhancements by refining workflows, processes, and best practices to optimize claims resolution and customer satisfaction.
• Support senior leadership in achieving key business objectives, including cycle time reduction, claim accuracy, and operational efficiency.
• Analyze and report on trends, identifying performance gaps and areas for strategic improvement.
• Lead talent development efforts, including recruiting, training, mentoring, and performance management to build a strong, capable team.
• Stay ahead of industry trends and regulatory changes, ensuring compliance and continuous improvement in claim-handling practices.

Qualifications and Desired Experience

• Bachelor's degree preferred (or equivalent work experience).
• 10+ years of experience in auto material damage claims, with expertise in non-standard auto insurance.
• 3-5 years of leadership experience managing multi-functional claims teams.
• Deep knowledge of personal lines and non-standard auto insurance, including claims policies, procedures, and best practices.
• Proven track record of developing and leading material damage operations using a data-driven approach.
• Experience in process re-engineering and project management to drive operational efficiency.
• Strong leadership skills, with expertise in coaching, performance management, and team development.
• Excellent communication and decision-making abilities, with the capacity to engage effectively across all organizational levels.
• Ability to obtain a Texas, Florida and Oklahoma adjuster's license within 45 days of hire.

We offer an outstanding array of benefits for our associates, including:

• Competitive Compensation
• Group Medical, Dental, Vision and Life benefits
• Generous Paid-Time Off - including Company Holidays
• 401k plan
• Educational reimbursement
• Career advancement opportunities