Director of Mexico Technology Services

Schedule: FT

Job Type: Hybrid/On-site

Salary Type: Salary

Req #: 1214

About the Role

The Director, Operations will plan, implement, and administer the overall processes, policies, and goals for the department to support the needs of our clients. In addition, they will plan, guide, and execute the overall workflow and direction of multiple teams/pods in our organization. The Director is responsible for managing the operational teams to provide exceptional customer service and on-time performance while providing leadership, direction, and support for employee development. This position is responsible for maximizing margins / cost control and managing load volume and staffing. The ideal candidate will be able to demonstrate an in-depth knowledge of the transportation industry and have a successful record of managing a large operation. Excellent people skills, communication skills and organization skills are critical to success.

What the Candidate Will Do

• Review, analyze, and own all matters related to P&Ls
• Deliver cost savings / cost containment to customer and/or Uber Freight
• Ensure optimal use of Uber Freight's technology (TMS), e.g. standard practices, compliance, automation, timeliness, etc.
• Proactively identify and communicate issues, propose, and implement solutions for continuous improvement regarding processes, cost, service, and profitability
• Retain ownership of Cascading Account Goals (SMART) and Business Reviews (Creation, Development, Presentation)
• Work closely with Strategic Account Management philosophy to maintain and grow Uber Freight's business with the customer; incorporating ROI delivered to customer over the life of the contract
• Understand and apply all aspects of customer contracts
• Drive customer retention through reinforcing and exceptional customer experience that "Thrills the Customer"
• Build and maintain positive working partnerships with carriers while ensuring that Uber Freight processes and procedures are followed
• Engage Management Team as business partners on a regular basis to discuss career development, current performance, and training opportunities (cross-account, cross-functional, etc.)
• Monitor and hold team accountable for all key job functions, administer internal performance management reports, and actively engage in and champion the Talent Review Process throughout the 3PL Organization
• Lead efforts to hire/develop/retain/engage productive employees through commitment to training, performance management, mentoring, cross-training and professional development
• Develop and maintain positive relationships internally across all departments and functional areas, as well as externally with customers and key suppliers
• Actively participate in new account gate reviews
• Assist project team in preparation for customer facing meetings
• Work with peers to standardize onboarding methodology to include Systems applications, SOPs, Account governance (OGSM/MDI/Reporting)
• Oversee strategy and ensure execution of procurement process

Basic Qualifications

• Bachelor's degree or equivalent
• Minimum 10 years of transportation/logistics industry experience
• Advanced English (written and spoken)
• High level understanding of ERP integration flows with TMS applications
• Up to 20% travel

Preferred Qualifications

• Proven experience in intermodal, drayage, and transportation economics as well as customer management and service
• 10 years of supervisory experience
• 10 years of experience managing other management personnel
• Advanced computer skills including Microsoft Office
• Experience using SAP enterprise resource planning
• Working Knowledge and Utilization of the appropriate transportation management system

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.