Director of Nursing

Job Details

Job Location
Harwich Port Health Center - Harwich Port, MA

Description

Our Culture: Why work with us?

Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.

Who We Are :

Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod.

OCHS now cares for more than 18,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it, and validating that staff are working at the top of their licensures, are foundations of this model.

Our Core Competencies:

At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.

A day in the life of this role:

The Director of Nursing, reporting to the Chief Medical Officer, is responsible for the overall operation of clinical nursing services within Outer Cape Health Services ("OCHS"). The incumbent will work in collaboration with the CMO and Site Medical Directors to ensure effective leadership within clinical teams and quality patient services. The Director pf Nursing coordinates comprehensive organization-wide infection prevention and control program and works collaboratively with the Health Center Directors to meet OCHS's overall goals. The Director of Nursing provides strategic leadership in patient-centered, team-based care, ensuring seamless coordination among nurses, providers, and interdisciplinary teams to optimize patient outcomes.

Summary of duties:

• Provide clinical supervision of health center nurse managers.
• Through the nurse managers, oversees adequate nursing and medical assistant staffing to support the primary care physician staff and specialty care staff.
• Fosters a culture of collaboration by leading interdisciplinary care teams, including physicians, advanced practice providers, nurses, and medical assistants, to deliver integrated patient care.
• Empowers nursing teams to take leadership in team-based care initiatives, such as chronic disease management programs and patient-centered medical home (PCMH) models.
• Ensure conformance with OCHS's policies and procedures for scheduling, time and attendance reporting for the nursing and medical assistant staffing.
• Ensure nurse managers evaluate all nursing personnel at least annually on their nursing competencies and have a performance improvement plan for those areas requiring further development.
• Ensure nurse managers continuously evaluate health centers access and health care delivery model to ensure goals are regularly met or exceeded. Through the nurse managers, maintains system for monitoring "next available" appointments, patient waiting (cycle) times, overall patient satisfaction and outcomes according to established quality improvement indicators
• Collaborate with COO, Chief Medical Officer and department managers to maximize communication and collaboration between all disciplines, sites and departments and to resolve any barriers to quality, team focused service delivery
• Responsible for the development, maintenance and implementation of all clinical nursing policies and procedures, in coordination with CMO
• Collaborate with the CMO and other management staff in the development and implementation of clinical protocols, and health center standards of care; Participates in all Accreditation and Licensure site visits and other site visits as necessary for OCHS to meet its goals
• Unless otherwise delegated to the nurse managers, provides oversight for OCHS's quality improvement process, including staffing the Quality Committee, assuring implementation and completion of QI action plans, and development of key indicators for monitoring quality of health center services
• Ensure meaningful participation of the nurse managers in team meetings daily/weekly at each site to provide leadership on care planning, nursing functions and other clinical issues
• Participate in the development of overall OCHS goals and quality measures, representing the interests of all sites
• Establish and maintain competencies of clinical nursing and medical assistant staff
• Ensure reporting/integration of information in to credentialing/re-credentialing process
• Remain flexible to complete special projects and other duties as assigned.
• Ensure nurse managers maintain adequate clinical supplies and are accountable for capturing their use, and at least annual review of the quality of the selected items in the inventory.

Work environment:

• Travel to all three sites, as required

Qualifications

What we need from you:

• Bachelor's Degree in nursing, MSN preferred
• 5 years' management experience in Community Health Center or outpatient healthcare setting
• Knowledge of and experience with EMRs and other clinical software
• Strong leadership and management skills and the ability to build and maintain high performing teams.
• Interaction and Collaboration
  • Strong interdisciplinary leadership and collaborative decision-making
  • Ability to influence others
  • Excellent interpersonal skills
  • Ability to build and sustain high-functioning care teams
  • Experience with team-based care models, such as the Patient-Centered Medical Home (PCMH) or Accountable Care Organizations (ACO)
• Excellent technology skills, comfort with Microsoft Suite and knowledge of Epic
• Exceptional knowledge of strategic change management
• Ability to manage conflict and maintain productive relationships with a wide array of people at all levels.
• Impeccable integrity and personal sense of accountability.
• Strong customer service and a commitment to building and nurturing a healthy culture.
• Strong verbal and written communication skills.
• Proven skill in working consultatively with managers and staff.
• Excellent judgment and ability to solve problems in a timely manner.
• Ability to adhere to strict confidentiality standards.
• Demonstrated ability to make independent decisions, establish priorities, and "manage up" in a busy work environment
• Demonstrated ability to work effectively both as a team member and independently.
• Demonstrated ability to work in a culturally diverse and inclusive environment
• Organized and detail-oriented; ability to multi-task and reprioritize as necessary
• Reliable transportation to travel to OCHS sites and work events

AAP/EEOC StatementOuter Cape Health Services is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any protected class under federal, state, or local law is a violation of our policy and is against the law. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, covered veterans status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, or any other protected characteristic. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, placement, promotion, termination, reductions-in-force, recall, transfer, leave of absence, compensation, and training.