Director of Operations and Market Development

Job Description:

KEY ACCOUNTABILITIES INCLUDE:

• Strategically plans, develops, and implements organization policies and goals.
• Coordinates activities of departments such as operations, sales, and international gateway to effect operational efficiency and economy.
• Develops Sales priorities/targets (volume/price) and business plan for assigned trade lane(s)
• Formulates and coordinates development opportunities between local and overseas Sales management
• Offers input for annual Trade Lane budgeting
• Steers local Sales force by identifying opportunities on assigned trade lane(s), launching, managing Sales campaigns, and driving volume/density initiatives on assigned trade lane(s)
• Provides selling tools for assigned lanes such as benchmarking and selling kit for Sales
• Acts as consultant and subject matter expert to Sales
• Plans overseas visits and acts as enabler for overseas Sales
• Establishes and agrees Trade Lane must-win customer list together with Sales and Products. Interacts on pricing with ACC/OCC on pricing / rates
• Manages pipeline size and hit ratio on assigned trade lane(s)
• Interface with Sales Team on focus lanes (provide input on strategic relevance of the customer which is related to the must-wins)
• Develop, implement, and utilize company KPI's on a daily/weekly/monthly basis within the operations.
• Meet cost, productivity, and accuracy based on agreed time bound targets.
• Confers with administrative personnel and reviews activity, operations, and sales reports to determine changes in programs or operations required.
• Review station activity reports to ascertain data required for planning station operations.
• Implement and maintain operations processes and procedures, reporting on performance and initiating improvements for operations.
• Provide direction, development, and leadership to managers and supervisors.
• Maintain metrics and analyze data to assess performance and implement improvements.
• Expected to uphold SEKO's Core Values.
• Responsible to increase profitability through identifying new markets.
• Comply with SEKO's C-TPAT Security Profile.
• Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
• Other duties as assigned by management.

REQUIREMENTS:

• Dynamic and client-facing business development executive
• Proven track record of sales and EBITDA growth
• 10 plus years in equivalent position
• Ability to manage P&L, TTM, and margin management
• Broad understanding of TL Germany-US specifics in the forwarding industry and deep knowledge of Seko products (AFR/OFR) and business models; Experience of Trade Lane
• Ability to lead remote and virtual teams
• Using information as a strategic asset
• A self-starter with the ability to collaborate across the operations and business functions
• An enabler of peer organizations with innovative technical solutions
• Strong people management skills
• Demonstrated analytical skills and proficiency in cost benefit analysis and build vs. buy decision making.
• Extensive International Supply Chain Management and Forwarding experience.
• Solid financial understanding of risk and return tradeoffs.
• Strategic thinker in a rapidly changing environment and experience working through a technology led transformation.
• Exhibits sound and accurate judgment; make timely decisions.
• Solid verbal and written communication skills. Comfortable communicating with clients and in the board room.
• Demonstrated leadership managing an organization and a team player; positive attitude capable of engaging deeply in analysis.
• High degree of professionalism and integrity.

EDUCATION & EXPERIENCE:

Minimum:

• Bachelor's degree in Logistics, Business, or a related field
• Eight years of progressive experience, including four years of management experience.

Preferred:

• Master's degree in Logistics, Business, or a related field

SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.