Director of Operations - Arizona

Established in 1982, MBI Industrial Medicine, Inc. is an Arizona-based company that operates 31 full-service occupational healthcare facilities across Arizona, Colorado, California, and Nevada. MBI stands out for its unique focus solely on treating injured workers. Our facilities are staffed with dedicated medical professionals who are committed to our mission of delivering timely, compassionate care and implementing evidence-based practices to achieve industry-leading results.

As a company on the move, we have plans for expansion into new states, presenting exciting opportunities across all levels of our organization! If you are seeking a rewarding career, eager to collaborate with a team of dedicated healthcare providers, and desire for personal and professional growth in the medical field, MBI invites you to apply today!

The Director of Operations is responsible for driving market growth and implementing strategies to enhance operational efficiency. This role involves leading and developing Center Administrators within the region to manage daily operations, improve patient care, and enhance overall client satisfaction.

Responsibilities:

• Lead operations team in continuous improvement projects based on performance metrics analysis.
• Manage financial oversight of the region by reviewing financial reports and assisting in annual budget creation.
• Monitor regional performance trends and create action plans for areas needing improvement.
• Address disciplinary concerns and conduct necessary disciplinary discussions after consulting with the SVP of Operations and HR.
• Empower Center Administrators to evaluate and improve center processes and workflows to enhance patient experience.
• Maintain accountability for implementing and upholding center programs and policies.
• Oversee staffing and scheduling, ensuring effective recruitment, training, and prompt disciplinary actions, and provide guidance on personnel costs and staff optimization.
• Conduct regular clinic visits and provide leadership coverage within the assigned region as needed.
• Proactively address and resolve client issues.
• Oversee the maintenance of equipment and daily supplies.
• Collaborate with departments such as Medical, Physical Therapy, Human Resources, Business Development, Billing, and IT to enhance clinic performance and operational management.
• Oversee maintenance and patient record management, ensuring regular reviews for accuracy and quality in compliance with company standards and HIPAA regulations.
• Establish and maintain quality assurance programs, monitor quality, and report regularly to the SVP of Operations.
• Evaluate market leadership for succession planning, promotions, and transfers, including participating in interviews, hiring, disciplinary actions, and terminations.
• Regularly assess clinic compliance with policies, risk management, and safety standards.
• Review and analyze individual clinic activities and track progress toward goals.
• Perform other duties as assigned by management.

Skills:

• Dedicated to service excellence and adherence to established standards.
• Experienced in recruitment, selection, coaching, and performance management principles.
• Skilled in using computer applications, including Microsoft Word and Excel.
• Competent in independently coordinating and prioritizing multiple tasks in a fast-paced environment.
• Adept at identifying issues, creating action plans, and executing them effectively.
• Possesses financial understanding and its practical application.
• Skilled at translating strategic objectives into actionable plans and programs.
• Results-oriented with a strong focus on resolution.
• Proficient in leading teams through conflict resolution, team building, mentoring, and motivation.
• Adheres to HIPAA guidelines and safety regulations.
• Ensures effective planning and collaboration with cross-disciplinary teams for optimal results.
• Excellent organizational and leadership abilities.
• Effective in both oral and written communication.

Requirements:

• 5 years of multi-site clinical management experience. Preferred background in occupational and/or urgent care medical setting.
• Preferred BA or BS Degree; high school diploma or equivalent required.

Benefits:

At MBI, our commitment to providing accessible and convenient care to individuals injured at work is a team effort. Every employee and role are essential and valued. Rewarding the dedication and commitment of our employees extends beyond a paycheck. In addition to competitive salaries, we offer to full-time employees:

• Group Medical, Dental, and Vision Insurance
• Life, Short-Term, and Long-Term Disability Insurance
• 401(K) with company match
• Generous Paid Time Off
• Colleague Referral Bonus Program