Director of Operations - Home Healthcare

Capital City Nurses, a Care Advantage Inc. company, is seeking a Director of Operations to join our team and help drive our mission of delivering exceptional home care services across Maryland, DC, and Northern Va. This full-time leadership role is primarily based out of our Chevy Chase, md office and will provide strategic operational support across all three markets.

We are looking for a highly motivated. Passionate, and experienced operations professional who thrives in a dynamic, multi-state environment and is ready to make a meaningful impact. If you are a proven leader with a strong background in managing diverse teams and healthcare operations, this is your opportunity to be part of a winning team. We offer a competitive salary, opportunities for growth and advancement, and the chance to help shape the future of home care.

Position Overview:

Key Responsibilities:

• Oversee and manage branch personnel, focusing on talent identification, hiring, onboarding, training, and ongoing development.
• Ensure a commitment to high-level customer service, urgency, and effective communication among staff.
• Organize and direct branch operations to guarantee the availability and provision of quality care and services.
• Engage proactively with clients to enhance their experience and outcomes.
• Continuously evaluate and improve processes and systems, identifying issues and implementing action plans based on KPIs.
• Foster collaborative communication with clinical leadership, management, supervisors, and staff.
• Provide timely reporting and documentation.
• Measure and support the performance of all branch roles, motivating the team to achieve goals and contribute to overall success.
• Assist in budget planning and ensure branches operate within budget guidelines.
• Conduct regular meetings with staff across various functions to maintain solid communication and a unified approach toward achieving budgeted goals and exemplary service.
• Act as a catalyst for performance improvement and quality enhancement.
• Collaborate with Care Support staff and weekend teams to ensure comprehensive care delivery.
• Work with the RVP of Operations to establish in-house quality procedures and standards.
• Perform quality assurance calls to Tier A & B clients.
• Monitor KPIs such as Net Promoter Score (NPS), client retention rates, and reasons for attrition.
• Support office personnel with audit requirements and ongoing compliance needs.

Universal Job Responsibilities:

• Uphold and promote the company's Mission, Vision, and Values.
• Adhere to all company standards and policies.
• Maintain professional behavior, attitude, and appearance.
• Communicate effectively with colleagues, field staff, clients, and vendors.
• Commit to service excellence by seeking improvement opportunities and adapting well to changes.
• Perform additional tasks as needed.

Qualifications:

• Bachelor's degree in health care administration or a related field, or a minimum of five years of administrative experience in the home healthcare field.
• Previous experience as a Home Care Agency Administrator, preferably with regional oversight of multiple branches, is preferred.
• Familiarity with home care guidelines is preferred.
• Highly professional, organized, and capable of working independently.
• Ability to thrive in a fast-paced environment with diverse office needs.
• Excellent client service and communication skills.
• Strong problem-solving, organizational, prioritization, and multitasking abilities.

Join Us, if you are ready to take the next step in your career and be part of a dedicated team, we invite you to apply today!

Location: 20814, 20815, 21041, 21042, 21043, 21044, 21045, 21046,