Director of Operations Services
Apply NowCompany: Playa Bowls
Location: Belmar, NJ 07719
Description:
Hybrid Remote - Jersey Shore/Central NJ
ABOUT THE COMPANY
Playa Bowls is New Jersey's Original Acai Shop, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 250+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added more than 70+ locations in 2024 and are on target to add as many 90 new locations in 2025. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!
WHAT WE OFFER
Playa Bowls offers Competitive Compensation, Eligible for the Annual Bonus Program, Flexible Hybrid-Remote Work-Environment, Medical, Dental, Vision, Domestic Partner Benefits, Spouse & Children Benefits, 401K Plan with company match, Health Savings Account, Paid Time Off, Paid Holidays, Flight/Hotels paid for, Incentive Bonus Plan, Mileage Reimbursement, Cell Phone Stipend, Corporate Credit Card provided.
WHAT YOU'LL DO
WHAT YOU'LL BRING
"Playa Bowls is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."
ABOUT THE COMPANY
Playa Bowls is New Jersey's Original Acai Shop, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 250+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added more than 70+ locations in 2024 and are on target to add as many 90 new locations in 2025. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!
WHAT WE OFFER
Playa Bowls offers Competitive Compensation, Eligible for the Annual Bonus Program, Flexible Hybrid-Remote Work-Environment, Medical, Dental, Vision, Domestic Partner Benefits, Spouse & Children Benefits, 401K Plan with company match, Health Savings Account, Paid Time Off, Paid Holidays, Flight/Hotels paid for, Incentive Bonus Plan, Mileage Reimbursement, Cell Phone Stipend, Corporate Credit Card provided.
WHAT YOU'LL DO
- Drives sales improvement through improved operations, consistency, procedures, consistent processes, and marketing plans
- Reduces costs through improved labor management and COGs improvements through developing, training and follows up on procedures and in-store processes
- Training & Development Program for the Area Managers and General Managers on COGS, Labor, and EBITDA
- Subject matter expert on all tools and systems - Cogswell
- Communicates new product launches & specials to drive sales & profitability
- Build assessment tools for all shops including a follow up plan and minimum visits per shop
- Partner with NSO team and aid in new rollouts or policy changes
- Provides business cases where needed for tools needed for the operations team
- Demonstrates the Playa Bowls values of community, respect, integrity, quality and passion in words and actions
- Identifies cost savings initiatives and provides business case to implement
- Performs other related duties as assigned
WHAT YOU'LL BRING
- Bachelor's degree preferred in related field
- Proficient in Google Suite, Fran Connect (Franchise Management Software), and Microsoft Office for collaboration and communication
- 7-10 years of direct experience in a field operations-oriented role with a QSR or fast casual brand opening 100+ locations annually.
- Superior communication skills with an emphasis on building partnerships, outstanding leadership and mentoring approach and ability to remain flexible in an ever-changing business landscape.
- Must strive for excellence and have only the highest integrity in their intentions
- Exceptional ability to navigate complex situations and settle disputes equitably.
- Demonstrates the Playa Bowls values of community, respect, integrity, quality and passion in words and actions
"Playa Bowls is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."