Director of Operations

GateHouse:

At GateHouse Treatment we know that recovery is possible. We believe that everyone deserves easy access to quality substance abuse treatment. GateHouse Treatment is an in-network treatment provider for most insurance policies. We offer comprehensive substance abuse treatment that allows clients to create a foundation for their recovery. Our program allows the necessary time to heal and develop healthy coping and life skills. These are necessary to make sobriety a way of life. Our mission is to offer help and hope to you or your loved one to start a life in recovery.

POSITION PURPOSE:

The Director of Operations is responsible for overseeing that the daily activities run smoothly. The Director of Operations plans, monitors, and corrects the processes which allow the company to run efficiently.

POSITION REQUIREMENTS/QUALIFICATIONS

1. EDUCATION:

Bachelor's Degree or higher strongly preferred.

2. EXPERIENCE:

5+ years of experience in the Behavioral Health Industry preferred

3. KNOWLEDGE AND TRAINING REQUIRED AT TIME OF HIRE:

• Knowledge of Accounting and Finance.
• Knowledge of EMR/EHR and proper documentation.
• Strong planning skills.
• Leadership Experience.
• Strong people and communication skills.
• Ability to communicate with various departments.

4. SPECIFIC AREAS OF RESPONSIBILITY TO POSITION

• Provide day-to-day leadership and management to the organization that mirrors the adopted mission and core values of the company. Bottom line: Build a sustainable company.
• Collaborate with leadership on the development, communication and implementation of effective growth strategies and processes.
• Motivate and lead a high-performance operations team.
• Act as lead "client-care officer" through direct contact with every client and stakeholder.
• Responsible for ensuring proper training to subordinates.
• Ensures adherence to the timely documentation process.
• Work with leadership to ensure compliance with accrediting and licensing bodies.
• Work alongside management to ensure company finances are in order, including approval of all department expenses. This includes ensuring that all departments remain within their allocated quarterly and annual budget.
• Oversee and manage the safety of employees and clients.
• Conduct tours of the facility, as needed.
• Stay in communication with referral sources and families.
• Collaborate with leadership on compliance and quality assurance projects.
• To be available to work on weekends, nights, and holidays. Must be available to work overtime when needed.
• Maintain weekly, monthly, and quarterly reports that will be submitted upon request.
• Complete all company trainings within 3 months of hire date. For a list, see your direct supervisor or visit the electronic onboarding portal.
• Must follow all defined company policies outlined in the Employee Handbook.
• Works with clinical team to facilitate crisis intervention.
• Collaborate with leadership and support staff to ensure adherence to medication policy and procedure.
• Responsible for mitigating missed services.

ICBD Holdings and its affiliate companies are an Equal Opportunity/Affirmative Action employer of minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other criteria, the consideration of which is made impermissible by applicable law.