Director of Operations

Embark on a journey with Courtyard and TownePlace Suites Toronto Northeast Markham-the epitome of comfort, connectivity, and culinary delights. We are extending an invitation to you to join our exceptional team and contribute to the unparalleled experiences we offer.

As Canada's First Stacked dual-branded hotel, our location near Highway 404 provides seamless accessibility to Scarborough, Richmond Hill, North York, and Thornhill. Explore vibrant surroundings while delivering memorable staycations or productive business trips.

Courtyard and TownePlace Suites Toronto Northeast Markham is not just a hotel; it's a haven for both leisure and business travelers. If you are passionate about delivering exceptional service and creating cherished memories, we invite you to be part of a team that transcends expectations.

Join us for a journey where your dedication meets unparalleled hospitality, leaving an indelible mark on our guests' experiences. Let's create memorable moments together.

This hotel is operated under a license from Marriott International, Inc. or one of its affiliates.

JOB OVERVIEW

Assist in managing the day to day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained.

DUTIES AND RESPONSIBILITES

FINANCIAL RETURNS

• Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations for all or some of the following areas:
• Front office functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
• Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.
• Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.
• The security function to ensure a safe and secure environment for guests, employees, and hotel assets.
• Catering functions to ensure that goals are established and achieved to meet the hotel's overall financial objectives.
• Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration, etc. and compliance with policies and procedures and labour regulations.
• Accounting and purchasing controls and procedures are implemented and maintained.

PEOPLE

• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert General Manager of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

GUEST EXPERIENCE

• Interact with outside contacts:
• Guests - to ensure their total satisfaction
• Vendors - to resolve any vendor performance issues, etc.
• Regulatory agencies - regarding safety and compliance matters
• Other contacts as needed (Professional organizations, community groups, local media)

HEALTH AND SAFETY

• Be compliant with all local and provincial H&S requirements
• Train team to ensure guest and team safety

RESPONSIBLE BUSINESS

• Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
• Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.
• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
• Perform other duties as assigned.

JOB QUALIFICATIONS & REQUIREMENTS

• Bachelor's degree in Hotel Administration, Business Administration or equivalent, plus three years of general management experience in a high-level operations role or prior general manager experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving, and receiving instructions, and training.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Ability to travel to attend workshops, conferences, etc.
• Must be able to work nights, weekends, and/or holidays.

What we offer when you join our team:

• Wellness Days
• Employee Engagement Programs and Events
• Hotel Discounts in all Marriott Hotel Properties
• Health and Dental Coverage

Easton's Group of Hotel is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and protected veterans' status. Accommodation is available on request for candidates taking part in all aspects of the selection process.