Director of Operations
Apply NowCompany: Broadway National Group
Location: Hauppauge, NY 11788
Description:
Director of Operations
Our Family
Broadway National, one of Inc. 5000's fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more.
Job Responsibilities:
Oversees minimum of (1) Senior Operations Manager with (2) Operations Managers
Understanding all client expectations and services
Developing methods to exceed customer expectations with managers
Main point of contact for director level personnel for clients
Working with sales and account executives to develop presentations for client meetings and business reviews
Monitoring GP and digging into lower GPs, partnering with Ops managers.
Creating future projections and action plans for accounts, and meeting with finance if projections are down
Executing new RFPs, partnering with sales, VP of Operations and/or CEO on potential business decisions with accounts, as well as executing those decisions, such as firing a client
Attending company meetings, always prepared to speak on your accounts or teams
Handling highly escalated incidents with clients and vendors, such as conflict onsite during a work order
Making team changes based on company needs, such as team moves, position changes, and/or terminations
Producing new company policy or procedures to further expand or improve Broadway National, our clients, and/or software
Digging into specific SLA's your teams are having trouble meeting and finding the root cause with solutions
Attending morning management meetings before hours
Travel when needed for client meetings
Assist in interviewing potential employees if necessary
Reporting Responsibilities
Monitoring financial and gross profit reports, notating any dips or trends in the wrong direction
Monitoring volume trends and digging into any significant drops with finance department
Partnering with Sr. Operations Manager and Operations Manager for feedback
Job Qualifications:
Bachelor's degree preferred
7+ years in service operations
Demonstrate customer service skills, excellent phone etiquette a must
Problem solving and decision making skills
Strong leadership skills with the ability to motivate and develop a team
Strong verbal and written communication skills
Ability to multi-task in a fast-paced environment
Pro-active, organized & detail oriented
National retail & facility maintenance experience preferred
Experience working with & managing sub-contractors
Benefits:
Medical, Dental and Vision
Company paid Group Term Life Insurance
401 (k) Retirement savings plan (company match)
Paid vacation, sick/personal time and floating holidays
Paid Holidays
Why Broadway?
We aim to provide our employees with a family-oriented atmosphere, where they are encouraged and motivated in a comfortable setting, while still being given the proper tools to grow within the company. As we experience rapid growth each year, we strive to assure our employees grow with us. Our company welcomes both those who have industry experience and those who are interested in learning about the facility maintenance business. We offer extensive training to new hires, providing them with the skill set needed to succeed. Our goal is to not only to provide exceptional customer service to our clients, but also to create an environment where employees flourish.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pay Range: $90 - $150 per year
Our Family
Broadway National, one of Inc. 5000's fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more.
Job Responsibilities:
Oversees minimum of (1) Senior Operations Manager with (2) Operations Managers
Understanding all client expectations and services
Developing methods to exceed customer expectations with managers
Main point of contact for director level personnel for clients
Working with sales and account executives to develop presentations for client meetings and business reviews
Monitoring GP and digging into lower GPs, partnering with Ops managers.
Creating future projections and action plans for accounts, and meeting with finance if projections are down
Executing new RFPs, partnering with sales, VP of Operations and/or CEO on potential business decisions with accounts, as well as executing those decisions, such as firing a client
Attending company meetings, always prepared to speak on your accounts or teams
Handling highly escalated incidents with clients and vendors, such as conflict onsite during a work order
Making team changes based on company needs, such as team moves, position changes, and/or terminations
Producing new company policy or procedures to further expand or improve Broadway National, our clients, and/or software
Digging into specific SLA's your teams are having trouble meeting and finding the root cause with solutions
Attending morning management meetings before hours
Travel when needed for client meetings
Assist in interviewing potential employees if necessary
Reporting Responsibilities
Monitoring financial and gross profit reports, notating any dips or trends in the wrong direction
Monitoring volume trends and digging into any significant drops with finance department
Partnering with Sr. Operations Manager and Operations Manager for feedback
Job Qualifications:
Bachelor's degree preferred
7+ years in service operations
Demonstrate customer service skills, excellent phone etiquette a must
Problem solving and decision making skills
Strong leadership skills with the ability to motivate and develop a team
Strong verbal and written communication skills
Ability to multi-task in a fast-paced environment
Pro-active, organized & detail oriented
National retail & facility maintenance experience preferred
Experience working with & managing sub-contractors
Benefits:
Medical, Dental and Vision
Company paid Group Term Life Insurance
401 (k) Retirement savings plan (company match)
Paid vacation, sick/personal time and floating holidays
Paid Holidays
Why Broadway?
We aim to provide our employees with a family-oriented atmosphere, where they are encouraged and motivated in a comfortable setting, while still being given the proper tools to grow within the company. As we experience rapid growth each year, we strive to assure our employees grow with us. Our company welcomes both those who have industry experience and those who are interested in learning about the facility maintenance business. We offer extensive training to new hires, providing them with the skill set needed to succeed. Our goal is to not only to provide exceptional customer service to our clients, but also to create an environment where employees flourish.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pay Range: $90 - $150 per year