Director of Operations
Apply NowCompany: MSM, Inc.
Location: Webster, NY 14580
Description:
Director of Operations
MSM is woman-owned, experiential agency bringing brands to life through strategy, award-winning experience design, and flawless execution for trade shows, events, environments, and customer engagements. We deliver with genuine passion and a commitment to exceeding customer expectations and creating exceptional customer experiences. Our employees support, promote, live, and breathe a service culture, where we:
The Director of Operations oversees and optimizes operational workflows for projects, including production planning and resource allocation, ensuring the efficient, high-quality, and timely delivery of tradeshows and events.
As a key leader in the organization, Director of Operations will:
Job Accountabilities:
IMPLEMENT DATA DRIVEN WORKFLOW AND PROCESS IMPROVEMENTS:
RESOURCE ALLOCATION AND CAPACITY PLANNING:
QUALITY AND COST CONTROL:
Key Responsibilities:
Required Skills and Experience:
The compensation offered will be determined by multiple factors, including the applicant's job-related skills, relevant experience, and education. This role offers significant opportunities for growth in terms of leadership and compensation.
Compensation Range: $100,000 - 150,000
Location: Rochester, NY (In-Person)
MSM is woman-owned, experiential agency bringing brands to life through strategy, award-winning experience design, and flawless execution for trade shows, events, environments, and customer engagements. We deliver with genuine passion and a commitment to exceeding customer expectations and creating exceptional customer experiences. Our employees support, promote, live, and breathe a service culture, where we:
- Thrive in a demanding environment
- Build meaningful relationships
- Demonstrate a positive attitude and adapt to change
- Set high standards and strive to exceed
The Director of Operations oversees and optimizes operational workflows for projects, including production planning and resource allocation, ensuring the efficient, high-quality, and timely delivery of tradeshows and events.
As a key leader in the organization, Director of Operations will:
- Develop and articulate a clear, compelling vision
- Inspire others with authentic enthusiasm and passion
- Cultivate the highest performance standards and not settle for mediocracy
- Have an unwavering commitment to the company's success
Job Accountabilities:
IMPLEMENT DATA DRIVEN WORKFLOW AND PROCESS IMPROVEMENTS:
- Use existing and identify new operations data to create reports, predictive models, dashboards, forecasting tools, etc.
- Analyze project and production metrics to streamline workflows, reduce bottlenecks, and improve productivity.
RESOURCE ALLOCATION AND CAPACITY PLANNING:
- Forecast resource demand for current and future project pipelines, by analyzing past projects to predict staffing needs, production capacity, vendor resources, etc.
- Create workload contingency plans for production.
QUALITY AND COST CONTROL:
- Work as a key member of the Quality Team, focusing on project planning for production and vendor quality.
- Develop, monitor, and report key performance indicators (KPIs).
Key Responsibilities:
- Forecast the production pipeline, as well as track scope and timeline changes, using data & metrics.
- Work closely with estimating & procurement to achieve the optimal balance in-house and outsourced production.
- Collaborate with project management and client services to capture project planning data to drive production scheduling decisions.
- Coordinate with project teams to identify opportunities to improve the data captured in CSI and Monday.com to implement process improvement and create better project information workflow.
- Monitor production status and adjust schedules as necessary to meet delivery deadlines.
- Evaluate processes to improve operational efficiency and effectiveness.
- Manage external production partners, ensuring adequate vendor resources are available to produce high quality work.
- Analyze and report on key performance indicators (KPIs) related to production and scheduling.
- Contribute to budgeting and financial planning for production operations.
Required Skills and Experience:
- 7-10+ years in an operations role with proven success in data driven organizational change management
- Proficiency in data sourcing, data interpretation, trend analysis, and optimizing process
- Technical proficiency with relevant software and systems
- Success with scaling data-driven workflows
- Data-driven decision-making skills, ability to translate data insights into operational strategies
- Strong decision maker, effective under pressure
- Excellent critical thinking, communication, negotiation, and problem solving skills
- Superb people and leadership skills and ability to interact with peers, senior Executives, cross-functional stakeholders, and external third parties.
- Ability to organize people & resources to achieve deadline driven objectives
- Thrives under pressure while managing multiple projects and initiatives simultaneously
- Bachelor's degree in operations, data science, business analytics, or a relevant field; MBA or advanced degree preferred
The compensation offered will be determined by multiple factors, including the applicant's job-related skills, relevant experience, and education. This role offers significant opportunities for growth in terms of leadership and compensation.
Compensation Range: $100,000 - 150,000
Location: Rochester, NY (In-Person)