Director of Outlets

Proper Hospitality is seeking a Director of Outlets at Montauk Yacht Club, our 107-room luxury property within The Collective.

Spanning 35 acres on Montauk's Star Island, Montauk Yacht Club offers waterfront views, a private beach, three pools, multiple dining options and over 200 wet slips that can accommodate boats from small day cruisers to 300-foot superyachts. Holding eight decades of East End history as an elite social club and thoughtfully reborn for the modern traveler, guests can expect classic East Coast architecture, well-appointed interiors and detail-driven amenities.

The Director of Outlets ensures a seamless guest experience, drives revenue growth, maintains exceptional quality standards and inspires a team to deliver world-class service. Reporting directly to the Director of Food & Beverage, the Director of Outlets plays a critical role in shaping our reputation as a premier luxury destination.

Key Responsibilities

Operational Leadership

• Oversee daily operations for all food and beverage outlets, including restaurants, bars, lounges, in-room dining, and any seasonal or specialty outlets
• Ensure all outlets operate efficiently, adhering to the highest service and quality standards
• Develop and implement operational procedures, ensuring consistency in guest experience across all outlets

Guest Experience

• Foster a culture of personalized service, exceeding guest expectations at every touchpoint
• Respond promptly to guest feedback and concerns, implementing corrective actions as needed
• Collaborate with the culinary and marketing teams to create memorable dining experiences and promote the hotel's offerings

Team Management

• Recruit, train, and develop outlet managers and staff, ensuring a high-performing and engaged team
• Conduct regular performance reviews, providing constructive feedback and coaching
• Establish clear goals and expectations for the team, promoting a culture of accountability and excellence

Financial Performance

• Develop and manage budgets for all outlets, ensuring revenue and profitability targets are met or exceeded
• Monitor and analyze financial performance, including sales, labor costs, and operational expenses
• Identify opportunities for upselling, cross-promotion, and revenue optimization

Strategic Planning and Innovation

• Collaborate with senior leadership to align outlet strategies with overall hotel objectives
• Stay abreast of industry trends, incorporating innovative concepts to enhance the outlets' appeal and competitiveness
• Lead initiatives to elevate sustainability practices, local sourcing, and community engagement

Compliance & Standards

• Ensure compliance with health and safety regulations, licensing requirements, and brand standards
• Maintain a pristine and professional appearance for all outlets, aligned with the luxury hotel's aesthetic

Qualifications

• Bachelor's degree in Hospitality Management, Business, or a related field preferred
• Minimum of 5-7 years of progressive leadership experience in food and beverage operations, preferably within a luxury or boutique hotel environment
• Proven track record of driving revenue growth and delivering exceptional guest experiences
• Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team
• Expertise in budgeting, forecasting, and financial analysis
• Exceptional communication and problem-solving skills
• Passion for hospitality, luxury service, and culinary excellence

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the "best of the best" from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.