Director of Patient Access & Communication

NATURE OF DUTIES: The Director of Patient Access is responsible for leading patient access operations, including scheduling, switchboard functions, and ensuring high-quality service. The Director will drive departmental goals, implement best practices, and collaborate with various teams to maintain operational excellence. This role reports to the VP of Operations.

SPECIFIC DUTIES:

• Leadership & Team Management: Lead the department to align with organizational goals, set performance expectations, and ensure high service levels. Provide leadership to front office and clinic teams for seamless communication and scheduling.
• Operational Oversight: Manage daily operations, including scheduling, insurance verification, and resource allocation. Improve patient flow, reduce wait times, and ensure efficient workflows.
• Portal Usage: Promote the patient portal for streamlined communication and access to services.
• Data & Reporting: Analyze data to track KPIs and report performance metrics to senior management.
• Human Resources: Oversee recruitment, training, and development of team members. Mentor staff and conduct performance evaluations.
• Staffing & Resources: Monitor staffing levels, approve time-off requests, and manage departmental budgets.
• Collaboration & Communication: Act as liaison between departments to ensure accurate, timely communication. Resolve issues and escalate as needed.
• Quality & Compliance: Ensure adherence to policies, HIPAA compliance, and accurate patient documentation. Stay updated on industry standards and regulatory changes.
• Additional Responsibilities: Contribute to strategic planning and perform other duties as needed to meet departmental goals.

REQUIREMENTS:

5+ years of experience in healthcare or related field, with at least 3 years in a leadership role.

Bachelor's degree required. CPAM or CHCS certifications a plus.

Compensation: Pay starting at $80,000. Pay will be commensurate base on experience

Company Benefits:

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents.