Director of Patient Navigation

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Director of Patient Navigation today with St. David's HealthCare.

Benefits

St. David's HealthCare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Director of Patient Navigation. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

As the Director of Patient Navigation, you will drive operational excellence for HCA's navigation program, specifically ensuring the delivery of high-quality, evidence-based care through program development. You will serve as a regional leader for executing mid and long-range strategic initiatives to optimize operational performance and coordinate various operational tactical plans while tracking performance against key performance indicators. You will also provide expertise, initiative, leadership, and programmatic oversight to division and facility leadership across navigation programs in their respective region to elevate navigation program performance and ensure high-quality healthcare services for HCA patients. You will provide oversight and leadership to the Manager of Care Navigation and further support for local and remote nurse navigators.

What you will do in this role:

• Collaborate with division and facility leadership teams and Corporate leadership to implement program improvements that are consistent across the enterprise
• Execute strategic initiatives to maximize navigation to support service line goals
• Collaborate with service line leaders to ensure connectivity, intelligence sharing, and alignment
• Motivate and lead a high-performance team of navigation managers across service lines; attract and retain talented team members, provide mentoring, and develop top talent potential
• Develop a thorough understanding of the different service line navigation programs
• Evaluate the quality and effectiveness of division navigation programs, analyzing appropriate internal and external data to identify opportunities to improve service and outcomes
• Educate key stakeholders on the role and benefits of navigation programs through ongoing outreach
• Identify and implement strategies to improve patient retention through navigation tactics
• Monitor and report on program performance, including programmatic, outcome, and financial metrics with a focus on efficient, actionable communications

What you will need in this role:

• Bachelor's degree - Required
• 5+ years of experience in a leadership role - Required
• 3+ years of experience in program development - Preferred
• 1+ years (s) of experience in service line leadership - Preferred

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Director of Patient Navigation opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.