Director of Program Management

Job Details

Job Location
CT - Seymour, CT

Description

• POSITION SUMMARY: The VP Program Management position requires application of in-depth knowledge of professional standards, practices and precedents pertaining to the management of a customer accounts and Program Managers (PMs) in an electronics contract manufacturing environment, while continuously looking for opportunities to increase sales and profitability, ensure alignment on contractual expectations and eliminate contractual risks, reduce costs, and continually improve lead-time, quality and schedule.

• ESSENTIAL FUNCTIONS:

• Manage PMs for the financial, operational, and commercial performance of all customers within agreed upon financial goals, cost limitations, established industry and Microboard standards, and mutually defined and agreed upon business objectives between Microboard and its customers.

• Manage PMs to fully engage as primary customer contact on status and performance communications; defines and adheres to processes with PMs that anticipate and fulfill customer needs to ensure customer satisfaction and continued business. Develop and implement control systems and reports that accurately measure progress, identify potential problems in sufficient time for corrective action to be taken, and ensure the meeting of company's contractual commitments.

• Manage PMs to be an internal Microboard spokesperson for the customer, communicating requirements and needs to internal Microboard functional departments, including timely and effective Microboard Executive Management reviews as needed to ensure customer satisfaction. Execute the use of the Executive Scorecard, drive actions associated with performance improvement.

• Optimize processes and collaborate with IT/Systems resources to deliver efficiencies necessary to scale the business. Ensure customer and company goals are achieved as measured by metrics such as: profitability, quality, customer satisfaction, on-time delivery, ECO management, and inventory management. Develop data sets that support real time informed decision making.

• Lead PMs in the coordination of organic revenue growth through deployment of direct selling techniques in collaboration with Microboard sales and marketing strategies. Drive customer profit and loss visibility and required corrections thru robust customer management of accounting metrics and methods.

• Lead PMs on periodic customer business reviews that address tactical performance and strategic direction in support of agreed upon business case goals. Develop cross functional management relationships that fuel profitable growth and long-term partnerships. Develop understanding of customer needs that informs the company's capex and skills development planning.

• Lead PMs in the negotiation and administration of quotations, customer purchase orders and contracts (terms & conditions, FARS/DFARS, statement of work, etc). Collaborate with Microboard Executive Management and Legal as required. Assess departmental training and development needs, and design specific plans to meet the needs of direct reports.

• Manage PMs in establishing milestones, reporting and monitoring of adherence to customer master plans and schedules. Manage PMs in performing daily tasks when required and act as a back up during approved absences.

• Influence and monitor the performance of program functional task elements such as quoting, procurement, engineering, manufacturing, quality control, logistics, and administrative functions.

• ADDITIONAL RESPONSIBLITIES - Managing Program Managers Processes/Tasks:

• Manage the PMs identification of risks which impact program delivery and drive them to resolution through appropriate delegation, personal responsibility and escalation.

• Lead the identification and drive resolution of issues, including those outside of the established programs of work.

• Have oversight to the management of the alignment between MPS and Sales Order loads to prevent disconnect resulting in material over or under drives.

• Lead quality assurance reviews, which identify operational activities, deliverables, and actions that warrant improvement; track follow-ups with appropriate functional departments (engineering, quality, operations, etc.).

• Coordination and attendance of critical operational meetings as defined by management and site policies. Attend shortage and production meetings.

• Perform timely reconciliation of customer/program liabilities (tooling, NRE, PPV, etc.) outstanding against sales orders.

• Maintain at a minimum a 12-month rolling forecast with the customer in support of internal forecasting requirements. Gain recommendation of long lead-time buys, and properly account for all material transactions in the ERP system from Procurement and Sourcing for presentation to customer.

• Own the preparation and presentation of material for quarterly business reviews with the customer that will include key metric data, review of all material disposition, cost variances, and ascertain customer requirements to perform additional services for the customer

• Initiate internal actions for launching a quotation with Sourcing and Engineering, while ensuring on-time delivery to customer's request and Microboard's commitment

• Generate and update production schedule containing: customer, assembly number, assembly rev., customer expected ship quantity, price and agreed upon ship date from manufacturing to ensure customer expectations are understood and to inform production of the finalized commitment

• Verify test equipment or other tooling is on order or in place to prevent delays in production and notify customer of needed replacement tooling

• Handle all Engineering Change Orders (ECO) and temporary deviations with help from Microboard staff for timing and costing. Coordinate delivery and cost impact changes and communicate these to the customer and functional areas, as required

Qualifications

• EXPECTED COMPENTENCIES TO BE DEMONSTRATED:

Take Initiative: Recognizes opportunities and acts independently. Demonstrates an ability to move ideas and initiatives forward. Takes initiative and appropriate level of risk. Seeks out approval by Microboard Executive Management when risk exceeds appropriate level.

Improve Process (Lean) Continuous endeavor to proactively learn, monitor and improve all aspects of a process and its outcome and to develop ways to enhance its future performance. The ability to apply PDSA philosophy to processes and achieve positive outcomes that will improve quality, exceed customer expectations, enhance employee development, increase process effectiveness and efficiency, and result in a higher ROI.

Foster Teamwork: Creates a cohesive work environment where a common goal is achieved through cooperation and mutual respect. Works across organizational/departmental boundaries to achieve top results. Works to have employees understand the value of what teamwork can do for them as individuals as well as the organization.

Drive for Results: Identifies opportunities to improve systems and performance: effectively translates ideas into actions and take necessary steps to implement those changes. Carries out effective management of resources under shifting priorities. Is a self-starter who does not wait for direction, and achieves measurable and quantifiable results.

Communication:Demonstrates effective interpersonal communication skills. Presents a compelling case for ideas and initiatives through listening and articulating a convincing point of view.

Adaptability and Flexibility: Can adjust and reprioritize in a quickly changing work environment while remaining both productive and positive.

Manage Execution: Ability to source, strategize, develop, implement, manage and continually follow-up on key projects as self-directed or assigned while managing all Executive risks. Management of all executive analysis, timelines, metrics, funding and resources to ensure project completion at or before schedule.

Decision Making: Demonstrates ethically based business judgment and problem solving skills, brings problems with solutions. Is analytical and thorough in approach, ensures best implementation process with follow through.

Satisfy Customer: Consistent customer focused activities to "enhance the Microboard experience" and fosters advancement in service for both external and internal customers. Resolve customer related issues in a timely manner and ensure long-term, sustainable processes implemented to eliminate future occurrences.

• EXPERIENCE/EDUCATION REQUIRED:
  • 10+ Years of Combined Experience in Business Management, Engineering, Operations and/or Procurement
  • Bachelor Degree in like areas of experience
  • Fundamental understanding of Contract Manufacturing or Electronic Manufacturing Services
  • Fluent in the functionality of Enterprise Material Planning Systems; preferably InforLN
  • Experienced user of Microsoft Office Suite (Word, Excel, PowerPoint, Project, etc...)
  • Knowledgeable in the use of Configuration Management Systems
  • Fluent in interpretation of multi-level bill of materials and technical drawings
  • Knowledgeable in GAAP (Generally Accepted Accounting Principles)
  • Strong written and verbal communication skills

• CERTIFICATION/LICENSE REQUIRED:
  • CPIM or PMP certification a plus, however not required.

• PROGRESSION MILESTONES:

Promotable to Executive Vice President, Customer Success

• VP of Customer Success must meet or exceed objectives defined in their annual personal development plan to be eligible for promotion. Further considerations of availability of promotion positions are also considered.

• LIFECYCLE OF POSITION: Unlimited*

* An individual who does not seek promotion could hold this position indefinitely.

• PHYSICAL DEMANDS:
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk; hear; or smell. Specific vision abilities required by the job include sustained visual concentration on a computer monitor or on printouts, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required. Overnight travel may be required.