Director of Training, Patina

Overview

Delaware North's Patina Restaurant Group is hiring a Director of Training to join our team at our global headquarters. As the Director of Training, you will be responsible for creating, contributing, and facilitating the overarching operational service strategy, hospitality, and execution by supporting new and existing operations in openings, trainings, and operational challenges. If you like to innovate, enact change, and seek growth opportunities, apply now to join our team.

Additional Details

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Unit Description

Patina Restaurant Group is a leader in the premium segment of the restaurant and catering industry, operating restaurants and managing catering and food service operations at high-profile venues including, Lincoln Center, Walt Disney World, Disneyland, the Empire State Building, Grand Central Station, and The Metropolitan Opera. Patina Restaurant Group was recently named one of America's Top 25 restaurant groups by Nation's Restaurant News.

Responsibilities

• Work closely with the VP of R&B, Directrs F&B operational training in all facets by way of Guest Path.
• Manage opening time-lines, organize necessary resources, and ensure beverage compliance and quality assurance assessments
• Conduct unit training for the Patina Restaurant Group subsidiary, focusing on driving results, building collaboration, teamwork, and talent development
• Advocate and implement standards and guidelines for health standards, alcohol serving, front house operations, and sustainability
• Oversee operational teams to address day-to-day challenges, streamline efficiencies, and enhance guest satisfaction using Review Tracker.
• Works with operational teams to overcome challenges in day-to-day operations and streamlining efficiencies.
• Build a learning culture by encouraging operational leaders to engage in professional and career development of team members through formal classroom activities as well as on-the-job training and support.
• Programming and beverage compliance support.

Qualifications

• Minimum of 9 years of restaurant operational and training experience
• At least 5 years of full-service restaurant experience.
• Experience directing and strategically planning simultaneous successful projects with tight timelines and deliverables.
• Excellent written and verbal communication skills
• Excellent presentation and training skills.
• Excellent team management and organizational skills including multi-functional roles and project sharing.
• Proficiencies in Microsoft Office, including Excel, Word, PowerPoint, and SharePoint.
• Prior experience in a guest service environment and multiple unit opening experience preferred.
• Experience in a wide range of food and beverage environments such as quick service, fast casual and fine dining.
• Ability to travel up to 50% including nights and weekends.