Director, Offers Product Development
Apply NowCompany: MasterCard
Location: San Francisco, CA 94112
Description:
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Offers Product Development
Mastercard Offers delivers insight-driven targeted and un-targeted offers to brands and consumers around the globe, creating unparalleled preference and engagement that is a key contributor to Mastercard Services organizational growth and success. The Offers product aggregates offers from multiple sources and uses a cardholder's past spend and transaction history to personalize the most relevant offers for each individual participant.
As a member of the Product Development team, you will focus on developing roadmaps and building key features and capabilities that connect cardholders to participating merchant advertisers via a network of publisher partners. Specifically, this role be responsible for driving capabilities and initiatives to support merchant advertisers and content partners.
Job Role:
Drive initiatives to grow revenue, merchant participation and consumer engagement
Own and drive API roadmap and integrations with content/advertising partners
Design of the customer journey and work with both in house UX designers and 3rd party partners to create and optimize a best-in-class user experience for our content/advertising partners
Manage API integrations with content/advertising partners
Collaborate with Commercialization and Market Enablement teams to identify and create the various consumer touch points that drive the optimal engagement experience
Make use of research, consumer user studies, metrics and competitive analysis to understand the business needs and identify any product gaps
Collaborate closely with Engineering, Sales, Marketing, and Strategy teams to develop comprehensive product roadmaps and delivery plans that include incremental value release points
Work with the Go-to-Market and Strategy teams in designing tests and experiments to drive acquisition and activation funnels
Make trade-off decisions for product features, ensuring stakeholders are kept abreast of changes
Author and maintain both internal and client facing documentation, release notes, etc.
Ensure adherence to Mastercard standards, policies and certifications.
Use runtime metrics of their services in market as a feedback loop into the backlog and balance the priorities against new feature requests
Lead a team of Product Managers and PMTs
Own the product requirements, delivery to markets, and ongoing support of your feature areas
Requirements/Experience:
Position requires experience as a Product Manager
Qualifying experience must include:
Owning end-to-end product roadmap strategies, definition, and product lifecycle from idea to requirements to sizing to delivery and maintenance.
Very comfortable using product lifecycle management tools to facilitate product development discipline (such as JIRA, ALM, Aha or New Relic)
Working with engineering teams in scrum or agile methodologies to ensure clarity for predictive delivery
Passionate about writing Business Requirement Docs, Product Requirement Docs, or User Stories to ensure good product development
Being a product manager with APIs and Front-End experience
Passionate about organization and inter-dependency mapping, ensuring successful release planning and delivery across teams
Experience working with UX designers or agencies in creating user/consumer portals/sites/apps
Proficiency with Microsoft Tools (i.e., PowerPoint, Excel, Teams,)
Ideal candidates will also have experience in:
Ad Tech/Mar Tech, and Front-End UIs
Understanding of cloud technologies and services
Identifying, sourcing, and working with 3rd party providers or vendors
Working for a global, highly matrixed organization that regularly interacts with various regions in different time zones.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
Pay Ranges
San Francisco, California: $178,000 - $284,000 USD
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Offers Product Development
Mastercard Offers delivers insight-driven targeted and un-targeted offers to brands and consumers around the globe, creating unparalleled preference and engagement that is a key contributor to Mastercard Services organizational growth and success. The Offers product aggregates offers from multiple sources and uses a cardholder's past spend and transaction history to personalize the most relevant offers for each individual participant.
As a member of the Product Development team, you will focus on developing roadmaps and building key features and capabilities that connect cardholders to participating merchant advertisers via a network of publisher partners. Specifically, this role be responsible for driving capabilities and initiatives to support merchant advertisers and content partners.
Job Role:
Drive initiatives to grow revenue, merchant participation and consumer engagement
Own and drive API roadmap and integrations with content/advertising partners
Design of the customer journey and work with both in house UX designers and 3rd party partners to create and optimize a best-in-class user experience for our content/advertising partners
Manage API integrations with content/advertising partners
Collaborate with Commercialization and Market Enablement teams to identify and create the various consumer touch points that drive the optimal engagement experience
Make use of research, consumer user studies, metrics and competitive analysis to understand the business needs and identify any product gaps
Collaborate closely with Engineering, Sales, Marketing, and Strategy teams to develop comprehensive product roadmaps and delivery plans that include incremental value release points
Work with the Go-to-Market and Strategy teams in designing tests and experiments to drive acquisition and activation funnels
Make trade-off decisions for product features, ensuring stakeholders are kept abreast of changes
Author and maintain both internal and client facing documentation, release notes, etc.
Ensure adherence to Mastercard standards, policies and certifications.
Use runtime metrics of their services in market as a feedback loop into the backlog and balance the priorities against new feature requests
Lead a team of Product Managers and PMTs
Own the product requirements, delivery to markets, and ongoing support of your feature areas
Requirements/Experience:
Position requires experience as a Product Manager
Qualifying experience must include:
Owning end-to-end product roadmap strategies, definition, and product lifecycle from idea to requirements to sizing to delivery and maintenance.
Very comfortable using product lifecycle management tools to facilitate product development discipline (such as JIRA, ALM, Aha or New Relic)
Working with engineering teams in scrum or agile methodologies to ensure clarity for predictive delivery
Passionate about writing Business Requirement Docs, Product Requirement Docs, or User Stories to ensure good product development
Being a product manager with APIs and Front-End experience
Passionate about organization and inter-dependency mapping, ensuring successful release planning and delivery across teams
Experience working with UX designers or agencies in creating user/consumer portals/sites/apps
Proficiency with Microsoft Tools (i.e., PowerPoint, Excel, Teams,)
Ideal candidates will also have experience in:
Ad Tech/Mar Tech, and Front-End UIs
Understanding of cloud technologies and services
Identifying, sourcing, and working with 3rd party providers or vendors
Working for a global, highly matrixed organization that regularly interacts with various regions in different time zones.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
Pay Ranges
San Francisco, California: $178,000 - $284,000 USD