Director, Operations & Maintenance

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Organizational Leadership and Management

• The Director of Facilities Management is responsible for maintaining the campus facilities and grounds. The incumbent provides direction and supervision to approximately 120 employees by building competence through effecting coaching, performance management and mentoring. The incumbent will create an environment in which employees are recognized for their accomplishments and contributions to the success of the facilities team. The incumbent will oversee the staff and coordinate the department's resources by providing clear direction for necessary services which include maintenance, repairs, minor construction projects, custodial services, landscaping and fleet services. Responsibilities will include budget reconciliation, budget development and ongoing financial planning to ensure that facilities priorities are met.
• The incumbent will also direct changes and improvements in work methods and develop performance standards for in-house Facilities Management employees. The incumbent will manage and coordinate the department's resources by providing clear direction to staff while balancing service levels with available resources. The incumbent will communicate these service levels and options for increasing service levels to the campus community and leadership.

Operations, Maintenance and Sustainability

• Manages and oversees the activity of the Lock Shop Operations, Fleet Maintenance, Maintenance/Carpenter Shop, and Paint Shop. Manages work order scheduling and workload of the shops. Establishes goals and objectives, and policies to maintain the continuity of workflow and be responsible for streamlining procedures and processes.
• Fleet Operations oversight includes ensuring compliance with the directives set forth in Executive Order 691 for a Campus Motor Vehicle Inspection Program, and with applicable policies found in the CSUs Use of University and Private Vehicles Policy Guidelines and the State Administrative Manual including responsibilities as the Motor Vehicle Inspector (MVI) for the campus. Campus-wide administrative responsibilities include vehicle acquisition, inspection, maintenance, repair, replacement, reutilization, and disposition. Refines the established campus Fleet Vehicle Policy in collaboration with the University's Goals/Objectives and Greenhouse Gas/Sustainability policies.
• Lock Shop oversight includes collaborating with Planning, Design and Construction on Capital Projects on security and hardware specifications. Advises and works with campus IT, Public Safety and other campus constituents on the development and implementation of security and safety initiatives.
• Maintenance Shop and Paint Shop management includes development and implementation of campus renewal and beautification programs to implement short and long-term goals of the University as well as management and implementation of campus signage and modifications.
• The incumbent is responsible for tracking and reporting the backlog of deferred maintenance into the systemwide deferred maintenance database, facilitating in person facility condition assessments and reporting on projects that reduce the deferred maintenance backlog.
• The incumbent will work with the Customer Support & Workflow Manager and ensure team members are using TMA effectively by loading the daily, weekly, monthly, quarterly, semi-annual, annual and multi-year maintenance tasks to schedule the necessary to safely operate the campus. The incumbent will track the completion rate of these tasks and report annually. The incomplete tasks will be tracked and reported as deferred maintenance. The incumbent will work with the Director of Design and Construction to get estimates for maintenance, repair and non-recurring maintenance and repair work. The incumbent will communicate the importance of managing deferred maintenance to management, staff and customers. The incumbent will prepare capital budget requests for deferred maintenance funding in collaboration with Campus Planning and Design & Construction units. The incumbent will oversee CPP's sustainability program including facility conditions and replacement of fossil fueled assets on campus (boilers, water heaters, gas fired packaged HVAC units and fleet vehicles). The incumbent will oversee the Sustainability analyst's work related to AASHE STARS submissions and reporting to the Chancellor's Office.

Collaboration

The incumbent will collaborate with:

• Campus administrators to limit campus utility disruptions during repair and construction projects. The incumbent will also oversee the annual CSU allocation for Special Repair and Minor Capital Outlay projects and is responsible for maintaining and completing the backlog of deferred maintenance work for the campus. Specific duties may include directing the preparation of plans, designs, scheduling, and specifications for various projects. The incumbent will review schematics, construction drawings, and schedules for projects and will confer with end users, architects, consultants and contractors. The incumbent will also provide cost estimates for repair, replacement and alteration projects. The incumbent will work directly and effectively with students, staff, and faculty to ensure the delivery of services and facilities meet the needs of the department and the University.
• The Customer Support and Workflow Department to assess key performance indicators, both financial and operational, and facilitate changes to address issues and ensure high-quality service delivery to the campus. They will work closely with the Customer Support & Workflow manager to develop tools for measuring customer satisfaction and improve the flow of information about the quality of services being provided by FP&M.
• Campus Planning, Design & Construction, Utilities, Administration, Finance & Budget, Custodial, and Landscape management team members openly and transparently to achieve department goals and drive aligned excellence.
• Environmental Health & Safety to identify, evaluate and correct or mitigate safety-related concerns and recommend safe practices, employee safety trainings and online training when applicable.
• The incumbent will represent the campus at meetings with local and state agencies and serve on campus committees relating to facilities operations, sustainability and maintenance. The incumbent will participate in Chancellor's Office affinity groups, professional organizations and maintain an understanding of current ideas, research and practices pertaining to the areas of responsibility for Facilities Planning & Management.

Organizational Excellence - Lean process improvement

• The incumbent will also direct changes and improvements in work methods and develops performance standards for Facilities Operations, Maintenance and Sustainability employees. The incumbent will evaluate the organizational structure and make improvements in alignment with the Strategy Map and Workplan and available resources.
• In collaboration with FP&M management and Lean Six Sigma certified staff, the incumbent will utilize tools to collect data and analyze information to improve processes and FP&M's services.
• Develops and provides reports on process improvement activities related to Facilities Operations, Maintenance and Sustainability. Develops and delivers performance indicator data to assess progress toward planned targets, while monitoring achievement of these goals. Oversees the collection of evaluation data and collaborates closely with the President, Directors, Managers, and staff to report and communicate these metrics effectively.
• Supports Divisional customer surveys and develops action plans to address any findings in Facilities Operations and Maintenance. Facilitates regularly scheduled training with Directors and staff as needed to educate and implement quality improvements as a strategy.
• Supports the Divisional plan to assess employee climate surveys. Provides the SAVP, Directors, and Managers with specific results and recommendations. Provides timely reports to the SAVP and management team.

Lanterman Property

• Oversee maintenance and repair of all existing buildings, utilities infrastructure, and grounds to maintain minimum safe and compliant operation. Provide direction to Lanterman Supervisor including oversight of plumbing, electrical, HVAC, Fire Alarm, and conveyance systems. The property will be maintained to meet minimum safety and regulatory standards, with an emphasis on cost efficiency. Coordinate any requests for improvement requests with Foundation.

Safety, After Hours Response, Emergency Management and AIC for SAVP

• One of FP&M's workplan goals is to "Establish and grow safety, compliance and continuous improvement culture". The incumbent will be pivotal in reinforcing and enhancing our safety culture while ensuring that compliance and continuous improvement principles are consistently integrated into our daily operations and business practices. This essential role will lead safety training initiatives, ensuring that employees at all levels understand safety protocols, risk management practices, and emergency response procedures.
• The Director will serve as the Administrator in Charge in the absence of the Senior Associate Vice President of Facilities Planning & Management.

QUALIFICATIONS:

• Bachelor's Degree - Bachelor's degree in engineering, facilities management, construction management or business management.
• DL NUMBER - Driver License, Valid and in State
• 6 years of leadership experience within a multi-faceted facilities maintenance organization.