Director, Operations
Apply NowCompany: VSP Vision
Location: Tampa, FL 33647
Description:
Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years. Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price. Offering a fun and inclusive work environment, you'll know that you're doing work that matters-helping people bring their best vision to life.
Responsible for the management and implementation of all iCare and Optical Outlets retail operations in current and future locations. The position will have broad responsibility directing a team, developing and managing processes, implimentations and systems related to iCare / Optical Outlets operations. Responsible for insuring retail execution is in line with brand image to maximize practice performance and profitability.
Accountable for the development, deployment, management, evaluation and consistent enhancement of a scalable operational platform including front and back-end IT systems, supply chain, inventory management, financial and operational reporting, training and implementation best practices
Responsible for the deployment of the operational platform in various retail formats
Direct the team responsible for the implementation and operational support/management of all iCare and Optical Outlets retail operational activities, taking overall accountability for the management and support of the workforce to ensure store locations operating in a designated area achieve set income and profit targets
Develop and manage the implementation of corporate strategies and follows up on operational performance, training and metrics for iCare and Optical Outlets retail practices to ensure operational stability
Accountable for achieving EBITDA targets which will be specified in the yearly business plan; monitors and comprehends the financial performance of the location using P&L statements; analyzes and manages financial results
Responsible for the identification, elevation, recommendation and implementation of cost savings strategies to drive profitability
Direct the team to achieve and maintain service goals, including customer service, quality, and labor sales targets; works closely with all sales representatives, merchandisers, and client locations
Lead the team that is responsible for the identification, documentation and distribution of new policies and procedures
Ensure updates are thoroughly understood and communicated by the iCare and Optical Outlets teams
Monitor and maintain all quality control records, to include ensuring quality assurance and loss prevention policies and procedures are being adhered to
Monitor performance of direct reports
Provide prompt and objective coaching and counseling; conduct performance reviews and recommend salary increases
Ensure effective communications are maintained within the units and externally
Inform employees of plans and progress; ensure employee discussions are conducted at regular intervals
Act as liaison to clients during operational performance reviews
Accountable to directing change and resolving area pertaining to the operational platform not meeting expectations.
Responsible for interviewing and hiring for open positions within the units ensuring that the most qualified candidates are selected.
Responsible for managing overall operations process to ensure company margins are met
Responsible for developing and implementing the approved annual operational plans for each unit
Serve as the single point of accountability for the performance of the operational business plan
Job Specifications
Typically has the following skills or abilities:
Bachelor's degree in related field or equivalent experience; Minimum of 2 additional years of experience related to functional area
Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
Familiar with optical industry practices and procedures
Demonstrated experience from working with sales related training within the retail arena
A strong understanding of various different optical retail formats
Demonstrated understanding of the operational infrastructure needed for a large-scale organization including point of sales (POS) systems, reporting, finance, supply chain, inventory management and patient satisfactions
Exceptional communication skills with internal and external stakeholders
Strong business acumen including experience working with KPI's and other performance metrics
Exceptional understanding of retail operations principles and their application in the retail environment
Proven experience managing external vendors, employees and products at multiple locations
Demonstrated ability to supervise and effectively communicate changes in the work place
Demonstrated ability to develop plans to accommodate growth
Demonstrated ability to analyze and improve work processes
Highly organized and ability to adapt to quickly changing priorities
Ability to work well with all levels of management, build partnerships and direct teams
Must be self-motivated and driven toward achievement of long-term goals
Must be able to develop, work against, and meet tight and aggressive deadlines and goals
Strong technical skills including proficiency in MS Excel and MS Word
Ability to travel 25% of the time
Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties
Work Location:
5709 Johns Rd
Tampa, FL
Salary Range: $140,000.00 - $150,000.00
#LI-DNI
Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions.
Optical Outlets Benefits Package
To empower our employees and their families to achieve their human potential, we provide a benefits package with tools and resources to support all aspects of their health-physical, mental, emotional, and financial.
Here's a quick overview of the standard benefits package.
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision ("VSP") collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
Responsible for the management and implementation of all iCare and Optical Outlets retail operations in current and future locations. The position will have broad responsibility directing a team, developing and managing processes, implimentations and systems related to iCare / Optical Outlets operations. Responsible for insuring retail execution is in line with brand image to maximize practice performance and profitability.
Accountable for the development, deployment, management, evaluation and consistent enhancement of a scalable operational platform including front and back-end IT systems, supply chain, inventory management, financial and operational reporting, training and implementation best practices
Responsible for the deployment of the operational platform in various retail formats
Direct the team responsible for the implementation and operational support/management of all iCare and Optical Outlets retail operational activities, taking overall accountability for the management and support of the workforce to ensure store locations operating in a designated area achieve set income and profit targets
Develop and manage the implementation of corporate strategies and follows up on operational performance, training and metrics for iCare and Optical Outlets retail practices to ensure operational stability
Accountable for achieving EBITDA targets which will be specified in the yearly business plan; monitors and comprehends the financial performance of the location using P&L statements; analyzes and manages financial results
Responsible for the identification, elevation, recommendation and implementation of cost savings strategies to drive profitability
Direct the team to achieve and maintain service goals, including customer service, quality, and labor sales targets; works closely with all sales representatives, merchandisers, and client locations
Lead the team that is responsible for the identification, documentation and distribution of new policies and procedures
Ensure updates are thoroughly understood and communicated by the iCare and Optical Outlets teams
Monitor and maintain all quality control records, to include ensuring quality assurance and loss prevention policies and procedures are being adhered to
Monitor performance of direct reports
Provide prompt and objective coaching and counseling; conduct performance reviews and recommend salary increases
Ensure effective communications are maintained within the units and externally
Inform employees of plans and progress; ensure employee discussions are conducted at regular intervals
Act as liaison to clients during operational performance reviews
Accountable to directing change and resolving area pertaining to the operational platform not meeting expectations.
Responsible for interviewing and hiring for open positions within the units ensuring that the most qualified candidates are selected.
Responsible for managing overall operations process to ensure company margins are met
Responsible for developing and implementing the approved annual operational plans for each unit
Serve as the single point of accountability for the performance of the operational business plan
Job Specifications
Typically has the following skills or abilities:
Bachelor's degree in related field or equivalent experience; Minimum of 2 additional years of experience related to functional area
Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
Familiar with optical industry practices and procedures
Demonstrated experience from working with sales related training within the retail arena
A strong understanding of various different optical retail formats
Demonstrated understanding of the operational infrastructure needed for a large-scale organization including point of sales (POS) systems, reporting, finance, supply chain, inventory management and patient satisfactions
Exceptional communication skills with internal and external stakeholders
Strong business acumen including experience working with KPI's and other performance metrics
Exceptional understanding of retail operations principles and their application in the retail environment
Proven experience managing external vendors, employees and products at multiple locations
Demonstrated ability to supervise and effectively communicate changes in the work place
Demonstrated ability to develop plans to accommodate growth
Demonstrated ability to analyze and improve work processes
Highly organized and ability to adapt to quickly changing priorities
Ability to work well with all levels of management, build partnerships and direct teams
Must be self-motivated and driven toward achievement of long-term goals
Must be able to develop, work against, and meet tight and aggressive deadlines and goals
Strong technical skills including proficiency in MS Excel and MS Word
Ability to travel 25% of the time
Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties
Work Location:
5709 Johns Rd
Tampa, FL
Salary Range: $140,000.00 - $150,000.00
#LI-DNI
Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions.
Optical Outlets Benefits Package
To empower our employees and their families to achieve their human potential, we provide a benefits package with tools and resources to support all aspects of their health-physical, mental, emotional, and financial.
Here's a quick overview of the standard benefits package.
- Medical and dental insurance
- Free vision care insurance and eyewear discounts
- 401(k) retirement plan with employer match up to 3.3%
- Paid vacation and holidays
- Life, accidental, and disability insurance plans
- EAP access for employees and family
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision ("VSP") collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.