Director, Outreach and Enrollment
Apply NowCompany: Switch4 LLC
Location: Stockton, CA 95206
Description:
Title: Director, Outreach and Enrollment
Location: Elk Grove, CA
Job Type: FTE/Permanent
Position Overview:
As a member of the leadership team, the Marketing Outreach & Enrollment Director leads the Outreach and Enrollment Team, fostering collaborative relationships across the organization, with the interdisciplinary team (IDT), and with external stakeholders to promote the organization's values, culture, and mission.
Essential Job Duties:
Job Requirements:
Skills and Certifications
Location: Elk Grove, CA
Job Type: FTE/Permanent
Position Overview:
As a member of the leadership team, the Marketing Outreach & Enrollment Director leads the Outreach and Enrollment Team, fostering collaborative relationships across the organization, with the interdisciplinary team (IDT), and with external stakeholders to promote the organization's values, culture, and mission.
Essential Job Duties:
- Meet organizational growth goals.
- Direct and coordinate all marketing, outreach, and community engagement activities.
- Direct and coordinate all intake and enrollment processes, including implementing process improvements to drive efficiency and conversion.
- Track, oversee, and report on team performance, including meeting/exceeding goals for leads, home visits, enrollments, eligibility statuses, and proper use of CRM tools on a daily, weekly, and monthly basis.
- Establish strategies and maintain relationships with referral sources, including housing providers, physician groups, hospitals, post-acute facilities, and community organizations within the market.
- Maintain working relationships with regulatory bodies to ensure seamless enrollment workflow, adherence to timelines, and compliance with relevant guidelines and policies.
- Develop department budget and direct performance to budget.
- Collaborate with executive teams to report on key metrics and proactively address challenges.
Job Requirements:
- Bachelor's degree in a relevant field preferred; an additional five (5) years of relevant management experience may be substituted.
- Minimum of five (5) years of supervisory experience, with at least two (2) years in senior healthcare services growth/enrollment preferred.
- Strong knowledge and experience with CRM tools and office productivity software.
- Experience leading in a data-driven organization, leveraging reports and data to prioritize and oversee people and projects.
Skills and Certifications
- B2C Sales experience
- Managed a metrics-driven team