Director PACE Center Operations

Flexible Work Location

Flexible Work Location Flexible Work Location, Indiana 46544

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

POSITION OVERVIEW

The Director PACE Center Operations is responsible for planning, organizing and directing the day-to-day operations of Franciscan Senior Health & Wellness centers through effective management of resources and systems to ensure all locations meet their operation, human resource and budgetary goals. This individual will take a systems approach to strategically direct operations using a balance of remote and in-person presence to oversee operations, redesign service delivery processes and achieve operating performance goals. The Director contributes to strategic initiatives, system-wide optimization, and long-term organizational growth with a commitment to excellence within the PACE model of care. A strong focus will be placed on ensuring and advancing high-quality participant service delivery and care across all FSHW PACE Centers, promoting a culture of excellence, compassion, and person-centered care that aligns with the PACE model to optimize participants' experiences.

WHAT YOU CAN EXPECT

• Direct and oversee the day-to-day center operations of the PACE program ensuring that participants receive all required services and supplies through operations that align with ministry goals.
• Oversee and direct delivery of services provided by FSHW coworkers and contracted vendors
• Systemize IDT functions and develop data-driven decision support tools for team-based decision-making within the PACE model of care.
• Oversee continuous optimization for efficient and timely documentation of service delivery.
• Analyze key performance indicators (KPIs) to drive data-informed decisions, maintain adequate staffing levels that support operational needs, and to optimize organizational performance
• Maintain and expand the FSHW Interdisciplinary team and other PACE roles to proactively and consistently meet dynamic operational demands.
• Strategically design career ladders for workforce development within the PACE model of care.
• Responsible to ensure that all PACE centers maintain a full IDT for decisions and functions required by PACE regulations.
• Provide leadership development of direct reports to expand skill set and impactful leadership rooted in the 5 Franciscan Values to effectively advance the PACE vision.
• Stay abreast of industry trends, regulatory changes, and technological advancements in business management, financial operations, and proactively identify opportunities for process improvements and transformative innovation
• Utilize Lean Six Sigma methodology to incrementally innovate PACE center operations for operational excellence
• Implement best practices and care models across PACE Centers and standardize operational workflows to achieve aligned operational excellence at all Centers operated by FSHW.
• Ensure adherence to all CMS, local, state, and federal regulations and laws governing PACE operations.
• Take a lead role in clinical compliance audits and readiness activities, including preparation for CMS and other regulatory body reviews
• Develop a systematic strategy for budget development across PACE Centers in collaboration with Business operations leadership.
• Develop and execute comprehensive operational strategies to support the organization's mission, vision, and goals under the direction of the Administrative Director.
• Forecast marketplace, regulatory and community changes impacting PACE Center operations.
• Develop strategic and proactive operational plans for sustainability and growth aligned with our Franciscan Mission.
• Participate in cross-functional projects and initiatives aimed at improving overall enterprise performance and operational efficiency. Collaborate with PACE business operations leadership to address enrollment fleet and vendor needs.
• Lead initiatives to improve participant satisfaction by optimizing service delivery and addressing operational concerns.
• Monitor and ensure high satisfaction rates of participants, families and coworkers and incorporate this as a measure in performance monitoring.
• Build and maintain relationships with external partners, vendors, and community providers to enhance program services.

QUALIFICATIONS

• Master's Degree in Health Care Administration, Business Administration, Human Resources, Health Care, or related discipline - Required
• Bachelor's Degree Health Care Related - Preferred
• 3 years in a senior management capacity with operations oversight - Required -AND-
• 3 years in a program serving frail/elderly patients - Required
• 3 years' experience managing multiple sites, program planning, Budgeting and resource development responsibilities - Preferred
• 3 years' experience within the Indiana non-profit marketplace with knowledge of healthcare, long-term care, the PACE model - Preferred
• Lean Six Sigma - Black or Green Belt - Preferred
• Driver's license - Required
• Basic Life Support Program (BLS) - Amercian Heart Association - Required

TRAVEL IS REQUIRED:

Up to 20%

Not Applicable

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.