Director, Professional Services

Do you love to build, innovate, create and collaborate? Come grow your career and make an impact with PrimePay - a growth focused, flexible and established Human Capital Management (HCM) SaaS technology company.

As we continue our evolution and growth into a leading HCM SaaS technology provider to businesses, we are seeking our next Director, Professional Services. The Director, Professional Services is responsible for leading the Implementation and Professional Services functions within PrimePay. This role provides strategic oversight of departmental operations, with a focus on ensuring successful client implementations and driving professional services revenue. Key responsibilities include maintaining high levels of customer satisfaction, supporting employee engagement and career development, and identifying opportunities for process improvements and innovation. The Director is expected to advance the quality and efficiency of service delivery and contribute to maintaining the organization's competitive position in the market.

At PrimePay, we are seeking those excited to build, create, and innovate. We are problem-solvers who move quickly, collaborate with agility and differentiate through people, purpose and commitment. With a 30+ year history, we are writing the next chapter of our journey with a focus on great technology, a People First Culture and a commitment to personal and professional growth. At PrimePay, our extraordinary people create our future every single day. Interested? Join us in our evolution!

Responsibilities:

• Provide strategic direction and oversight for the Implementation and Professional Services teams to ensure successful project execution and client satisfaction
• Develop and execute operational strategies to streamline service delivery, improve efficiency, and support business growth
• Lead, coach, and develop department staff, fostering a culture of high performance, collaboration, and continuous improvement
• Collaborate with Sales, Product Development, Customer Success, and Support teams to ensure alignment and seamless client onboarding
• Identify and act upon opportunities to expand service offerings, upsell/cross-sell, and drive revenue growth through client engagement
• Monitor departmental KPIs, financial targets, and operational metrics to track performance and identify areas for improvement
• Serve as a strategic advisor to clients, offering consultative solutions tailored to their evolving business needs
• Stay informed of industry best practices, emerging technologies, and trends in the HCM and SaaS industries to maintain a competitive advantage
• Partner with executive leadership to define and implement long-term strategies that support company-wide goals

Qualifications:

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field required; Master's degree preferred
• Minimum of 5 years of managerial experience in professional services, implementation, or technical project management
• Demonstrated experience leading cross-functional implementation teams and collaborating across departments
• In-depth knowledge of HCM SaaS solutions, implementation methodologies, and technical project management
• Strong leadership skills, with the ability to manage and develop high-performing teams
• Demonstrated ability to develop and execute strategic plans aligned with business goals
• Excellent communication and interpersonal skills, with the ability to build relationships and influence across all levels of the organization
• Proven ability to manage multiple complex projects simultaneously while maintaining quality and timeliness
• Strong analytical, organizational, and problem-solving skills
• Expertise in managing departmental budgets and delivering services within financial targets
• Familiarity with pre-sales support and service-based revenue models
• Resilient and adaptable in fast-paced, evolving environments

PrimePay Offers:

• A competitive salary in the $115 - $130K range based on experience
• Access to personal, group training and career advancement
• Leadership development through individualized support and career mentoring
• Medical, dental and vision insurance, 401(k) with match, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD

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