Director Rural 1st Operations
Apply NowCompany: Farm Credit Mid-America
Location: Louisville, KY 40214
Description:
Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.
Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 12 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.
SCHEDULE: Full Time, Hybrid
TRAVEL REQUIRED: 0% - 25%
COMPENSATION: $80,485.00 to $154,755.00 base salary plus potential for variable compensation. Base pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America/Rural 1st may compensate outside of the salary range for bona fide reasons not related to membership in a protected class.
About Our Opportunity
The Director Rural 1st Operations provides leadership and direction to the Rural 1st Operations team, specifically as it relates to cross-functional relationship building and supporting the lending process consistent with association goals and risk mitigation. The primary responsibilities include leading and coaching team members, monitoring and assessing workflow volumes, assigning work among team members and creating a world class customer experience.
This position requires existing NMLS registration under the SAFE Act, or the ability to obtain the same upon hire, and maintenance of a status in good standing during employment.
How You Will Spend Your Time
Minimum Education & Experience
Bachelor's Degree in finance, agriculture, business or related field is preferred. Plus four years experience in financial services environment focused on sales and/or customer support.
Mental & Physical Requirements
While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.
Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits.
Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employments without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law.
#LI-HYBRID
Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 12 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.
SCHEDULE: Full Time, Hybrid
TRAVEL REQUIRED: 0% - 25%
COMPENSATION: $80,485.00 to $154,755.00 base salary plus potential for variable compensation. Base pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America/Rural 1st may compensate outside of the salary range for bona fide reasons not related to membership in a protected class.
About Our Opportunity
The Director Rural 1st Operations provides leadership and direction to the Rural 1st Operations team, specifically as it relates to cross-functional relationship building and supporting the lending process consistent with association goals and risk mitigation. The primary responsibilities include leading and coaching team members, monitoring and assessing workflow volumes, assigning work among team members and creating a world class customer experience.
This position requires existing NMLS registration under the SAFE Act, or the ability to obtain the same upon hire, and maintenance of a status in good standing during employment.
How You Will Spend Your Time
- Applying team operating standards and monitoring adherence to essential procedures.
- Leading and coaching others, setting team's direction and deploying resources, evaluating performance, reviewing pay and recommending employment decisions.
- Achieving results by leading team members in a manner that instills trust and is consistent with association values.
- Working to continually exceed customer expectations through process improvement, quality assurance and managing service levels.
- Maintaining technical expertise, business and industry knowledge, and process development capabilities.
- Being accountable for individual team(s) performance and cooperation with team's upstream and downstream.
- Implementing processes and programs that promote an understanding of, and positively contribute to, the customer experience.
- Conducting loan reviews and using findings to coach and develop operations team members.
- Modeling organizational values, inspiring a shared vision and holding their teams accountable for culture preservation and growth.
- Partnering with their leader on disciplinary or salary actions.
- Applying acquired expertise to analyze and solve problems without clear precedent.
- Building strong relationships with sales, credit and appraisal leaders and team members.
- Coordinating and collaborating with cross-functional leaders to make recommendations and solve problems.
- Providing technical guidance to employees, colleagues and/or customers.
- Serving on standing Association committees/teams.
Minimum Education & Experience
Bachelor's Degree in finance, agriculture, business or related field is preferred. Plus four years experience in financial services environment focused on sales and/or customer support.
Mental & Physical Requirements
While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.
Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits.
Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employments without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law.
#LI-HYBRID