Director S4S, IMM + Automation

TITLE: Director S4S, IMM + Automation FLSA: Exempt

UPDATED: 03/05/2025 DIVISION: ALL

REPORTS TO: VP DSS GRADE:

Summary

Lead strategic initiatives to identify, develop, and ensure successful execution of aftermarket sales opportunities within KraussMaffei Injection Molding and Automation installation base that enhances customer operational performance and equipment availability. Optimize KraussMaffei's aftermarket portfolio by identifying customer challenges and innovating new solutions that meet their needs.

Essential Responsibilities

• Analyze KraussMaffei installation base to identify customers that would benefit from customized reliability packages that leverage KraussMaffei's aftermarket portfolio to improve customer operational performance and equipment availability.
• Analyze KraussMaffei installation base to identify customer equipment with obsolescence risk and propose upgrades and retrofits that improve performance and increase equipment useful life remaining.
• Assess and recommend improvements to KraussMaffei's aftermarket portfolio, with a goal of solving customer challenges and winning more business for KraussMaffei.
• Monitor open parts, service, and digital products quotation backlog to identify and engage with existing leads.
• Engage with customers to develop leads identified by cross-functional team into quotations and proposals.
• Create proposals for customized reliability packages using SAP system.
• Communicate opportunities identified and project backlog with new machine sales and DSS group to ensure organizational alignment and resource availability for successful project execution.
• Stay aligned with customer, customer service, and field service throughout project lifecycle to ensure successful outcomes for both customer and KraussMaffei.
• As needed, travel to customer site to educate and demonstrate value of Krauss Maffei aftermarket portfolio.
• As needed, travel to customer site to support the New Machine Sales and Customer Care Team.

Behavioral Performance Expectations

• Lives our Values, Customer Focus, and Manages Conflict - Responds to customer, sales, and service team outreach in timely manner with professionalism, patience, and positivity. Considers actions, behavior, and communication to foster a positive outcome regardless of situation and audience. Follows up with customer to ensure satisfaction once work is completed. Shares information with others. Encourages unity rather than "us vs. them" thinking in self and others

• Manages Complexity and Ensures Accountability - Works with customer to define complex issues despite incomplete or ambiguous information. Escalates to subject matter experts and involves cross functional team as needed. Considers lead times, technician and customer availability, as well as strategic business relationships in decision making. Accepts responsibility for successes and failures of own work and the team's work. Addresses gaps in the workgroup's ability to meet customer needs.

• Maintains Decision Quality and Drives Results - has the discipline to follow a standardized order to cash process, as well as the organizational and communication skills necessary to keep multiple open items on task. Make decisions that build trust and open communication with customers and team. Knows when to act independently and when to escalate issues.

Job Specific Competencies

• Balances multiple active projects simultaneously.
• Works without supervision to collect, organize, and analyze information for use in reporting and decision making.
• Understands equipment function - able to identify equipment functional locations and state general equipment functions.
• Utilize various MS office products (Word, PowerPoint, Excel, Outlook, Project, SharePoint) and SAP to organize and communicate project proposals, scope and schedule.
• Can execute standardized order to cash process for parts and service, through SAP.
• Delivers impactful verbal and written communication.

Supervisory Responsibility

This position has no supervisory responsibilities, but may in the future as business need dictates.

Work Environment

This job operates in a professional office environment in our Florence facility, but may be fulfilled remotely based on circumstance. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines which create low-moderate noise.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to, stand, sit at a computer terminal for an extended period of time, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop, and kneel.
• Specific vision abilities required by this job include close vision requirements due to computer work
• Ability to sit at a computer terminal for an extended period of time.
• Light to moderate lifting is required.
• Ability to work in a constant state of alertness required.

Expected Hours of Work

This is a salaried, exempt level, full-time position with standard working days/hours of Monday through Friday, 8am to 5pm with overtime as necessary to complete required tasks. Actual working hours may vary.

Travel

Travel is moderate, but may be expected at request of customer or as aid to the DSS staff or sales force. Travel to Germany or other international locations possible for training/conferences. Anticipated travel is 50% - 75%.

Required Education and Experience

• Bachelor's degree in Engineering, Operations Management, or Business Management preferred.
• Associates degree and/or 3 - 5 years of related experience or training, and / or equivalent combination of education and experience may be suitable, based on hiring manager's discretion.
• Proven track record for working with and motivating others
• Strong experience in management software (i.e.: MS Office, SAP)

Krauss-Maffei Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.