Director, Security Operations Center (SOC) Services

Overview

The Director of Security Services will provide strategic leadership, vision and direction for One Source's Security Offerings, including Managed Security Services, Digital Forensics, and SOC as a Service (SOCaaS). The Director of Security will be responsible for driving growth and operational performance and capabilities of our customer base.

This role requires a leader with a strong and diverse background in cybersecurity, business development acumen, product and the ability to build and manage a high-performing SOC team. The Director will be responsible for developing and implementing strategies to expand the SOC service offerings, enhance customer satisfaction, and maintain a cutting-edge security posture. This role will also involve direct engagement with clients, representing One Source's security expertise and fostering strong partnerships.

The Director of Security will work collaboratively with his/her peer group to drive innovative product launches, deal structure with prospective clients and work in close coordination with our strategic partnership team - enterprise sales to achieve revenue growth targets.

40% Customer Facing - 60% Operational Focused

Responsibilities

• Strategic Leadership and Growth:
  • Develop and execute strategic plans to expand SOC service offerings and drive revenue growth.
  • Identify market opportunities and develop innovative solutions to meet evolving customer needs.
  • Lead the development of long-term improvement strategies, advisory services, and customer experience initiatives.
  • Contribute to deal structure and deal preview during the sales prospect phase through contract negotiation; this will include resource and staffing models, training needs for ETP/EDR/SIEM/SOAR Tools, and oversee successful onboarding.
  • Provide thought leadership on cybersecurity trends and best practices.

• Team Management and Development:
  • Build, lead, and mentor a high-performing SOC team, including Senior SOC Analysts and other security professionals.
  • Establish clear performance expectations, quarterly goals, KPI's and provide ongoing coaching and feedback.
  • Foster a culture of continuous learning and professional development.
  • Oversee the recruitment, onboarding, and training of new team members.
  • Evaluate and provide recommendations regarding team and organizational structure to support multiple opportunities
  • Budget conscience and EBITA focused on hitting financial targets while maintaining SLA's , KPI metrics and customer satisfaction scores.

• Security Operations and Incident Response:
  • Oversee the monitoring, analysis, and response to security incidents across customer environments.
  • Ensure the effective use of security tools and technologies, including EDR, Network Security, Email Security, SIEM, and SOAR.
  • Lead complex digital forensic investigations and threat hunting activities.
  • Develop and maintain incident response plans and procedures. Schedule annual tabletop drills and provide executive feedback regarding response times, operational readiness, and the effectiveness of our documented procedures and policies.
  • Act as a contributing member of our Information Security Council and Committee to approve projects that strengthen our security score and security posture, minimizing operational and business risks.

• Customer Relationship Management:
  • Serve as the primary point of contact for key customers and partners regarding SOC services.
  • Represent One Source in customer engagements, security calls, and incident response activities.
  • Identify and address customer issues promptly and effectively.
  • Ensure high levels of customer satisfaction and retention.

• Documentation and Training:
  • Ensure the team maintains accurate and up-to-date documentation.
  • Promote continuous learning and professional development within the team.
  • Stay abreast of the latest cybersecurity threats and technologies.

• Compliance and Reporting:
  • Ensure compliance with relevant security standards and regulations.
  • Develop and present regular reports on SOC performance and security metrics.

Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, or a related field.
• Minimum of 7+ years of experience in cybersecurity, with a focus on SOC operations and incident response.
• Proven experience in a leadership role, managing and developing high-performing teams. Experience with executive and board presentations with business analysis, case studies and written business justification for new services, products, or service standard - process changes within his/her own organization.
• Strong understanding of security concepts, tools, and technologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to think strategically and develop innovative solutions.
• Relevant certifications such as CISSP, CISM, or CompTIA CASP+ preferred.
• Demonstrated ability to build and maintain strong customer relationships.
• Experience in developing and delivering security training and awareness programs.