Director, Skip+
Apply NowCompany: Takeaway.com
Location: Winnipeg, MB R2C 5M8
Description:
Born in the Prairies, now part of a worldwide network, Skip is a tech company with an entrepreneurial spirit and the drive to be the best. We're a people-first, collaborative company with a fun, dynamic and innovative environment. Our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, grabbing some groceries or sunscreen, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About This role:
The Director, Skip+ will lead the vision and strategy for the end to end Customer experience of this new membership program. Working across Skip's lines of business, you will be the key leader in driving the strategic vision, product priorities and business model through the engagement and alignment of the various teams that deliver on the Skip+ promise, including value proposition, delivery experience, and partner offerings. This is a pivotal role, ensuring the effective delivery of the brand promise to help our customers, partners and couriers experience an elevated experience through Skip+.
What's On Your Plate:
Location: Toronto or Winnipeg
Work Arrangement: Hybrid - 3 days a week from our offices & 2 days working from home
Reporting to: Vice President, Marketing - Canada
Recipe for Success:
What It's Like to Work at Skip:
Skip is the kind of workplace that garnered a "Top Places to Work in Manitoba" and it was no small coincidence. We set out to make this a place our employees are proud to tell their family and anyone who will listen that they work here. Skip team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you - you meet and surpass new challenges every day.
That's just a small taste of what it's like to work at one of Canada's leading tech companies. If you're hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment with global impact, we'd love to hear from you.
Skip is proud to be an Equal Opportunity employer. Boxes are for pizza, not people. So however you identify and whoever you love, you are free to be you at Skip.
We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected.
In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.
Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.
Are you ready to take your seat? Apply now!
#LI-OF1
About This role:
The Director, Skip+ will lead the vision and strategy for the end to end Customer experience of this new membership program. Working across Skip's lines of business, you will be the key leader in driving the strategic vision, product priorities and business model through the engagement and alignment of the various teams that deliver on the Skip+ promise, including value proposition, delivery experience, and partner offerings. This is a pivotal role, ensuring the effective delivery of the brand promise to help our customers, partners and couriers experience an elevated experience through Skip+.
What's On Your Plate:
- Leadership: This is an individual contributor role that will secure alignment and executional excellence through the engagement and collaboration with leaders across the Skip and JET organizations.
- Stakeholder Engagement: Collaborate closely with the Marketing Leadership Team (MLT), Strategy, Restaurant and Retail sales teams, Logistics, Care, Analytics, Finance and other internal Skip and JET teams to ensure alignment and delivery on all program requirements.
- Strategic Vision: Develop the multi-year strategy for Skip+ that will set the standard for membership programs in Canada as well as engage with markets across JET for sharing of best practices.
- Performance Measurement: Accountable for the performance of Skip+ including customer metrics, partner engagement and profitability targets. Working closely with Analytics and Finance teams to define and measure against KPIs, informing the short-term priorities and longer-term strategy for the Skip+ program
Location: Toronto or Winnipeg
Work Arrangement: Hybrid - 3 days a week from our offices & 2 days working from home
Reporting to: Vice President, Marketing - Canada
Recipe for Success:
- Bachelor's degree in Marketing, Commerce or related field
- Minimum 10-15 years of relevant experience leading the development / execution of a loyalty program
- Proven track record of building effective, data-driven strategies that deliver against objectives
- Deep experience and appreciation for building relationships with various types/levels of stakeholders
- Ability to negotiate with all levels of internal and external stakeholders to deliver win/win scenarios that drive profitability for Skip and our partners
- Fast learner who is highly organized and able to adapt to a rapid-growth and dynamic environment
- An outstanding communicator with the ability to conduct themselves professionally under pressure
- Positive team player that isn't afraid to roll up their sleeves
What It's Like to Work at Skip:
Skip is the kind of workplace that garnered a "Top Places to Work in Manitoba" and it was no small coincidence. We set out to make this a place our employees are proud to tell their family and anyone who will listen that they work here. Skip team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you - you meet and surpass new challenges every day.
That's just a small taste of what it's like to work at one of Canada's leading tech companies. If you're hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment with global impact, we'd love to hear from you.
Skip is proud to be an Equal Opportunity employer. Boxes are for pizza, not people. So however you identify and whoever you love, you are free to be you at Skip.
We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected.
In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.
Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.
Are you ready to take your seat? Apply now!
#LI-OF1