Director, Supplier Outreach

Director, Supplier Outreach

The Vendor Enrollment Director of Supplier Outreach is charged with partnering with the Vice President Vendor Enrollment to set the strategic agenda for the Strategic Caller and Caller Governance organizations. The Director is charged with executing on the strategic plans, removing obstacles to success and providing guidance for associates to achieve departmental goals. The position will lead improvements to the team's processes necessary to maximize enrollments, drive continuous improvement, identify cost savings, realize efficiencies, hire talented leaders and coach excellent performance. The position will be directly responsible for ensuring maximum enrollment from client calling campaigns, re-campaigns and continuous enrollment efforts. The Director is also responsible for Quality and training programs for the Supplier Outreach teams.

How We Work

As a Director, Supplier Outreach, you will be expected to work in an onsite environment. Corpay will set you up for success by providing:

• Assigned workspace in the Richmond, VA or Brentwood, TN office.
• Company-issued equipment.
• Formal, hands-on training.

Responsibilities

• Recommending required strategic changes to Vice President Vendor Enrollment
• Executing strategic plans and special projects related to supplier outreach operations
• Communicating to the organization and key stakeholders regarding process changes that will impact deliverable timing or quality.
• Operating as the team's subject matter expert on supplier outreach and educates the business on best practices and standard operating procedures.
• Directing managerial personnel in operational execution, escalated service issues, strategic projects, internal process improvements and systems improvements. This position is a leader of leaders and should be focused on talent development.
• Leading strategy development, identifies and removes barriers to successful strategy execution
• Working with direct reports to develop analytical skills, develop performance improvements, build leadership skills, evangelize continuous improvement and develop leadership depth.
• Responsible for supplier outreach quality
• Ensuring adherence to company policy and procedure.
• Actively tracks and manages team's performance through data. Seeks to create a high-performing, well educated team that understands the value proposition and can continuously seek improvement to processes and approach.

Skills & Competencies

• Data-driven leader who assesses team performance against the caller performance metrics.
• Zealous pursuit of excellent customer service
• Adept at short-term and long-term strategic planning
• Advanced knowledge of Supplier Outreach strategies
• Reacts quickly and calmly to resolve customer/vendor issues in a fast-paced environment
• Define strategies that effectively balance the needs of Suppliers with Corpay customers to achieve mutually beneficial business outcomes
• Excellent personal organization, collaboration skills, and strong oral/written communication skills
• Must be able to manage time effectively and work independently without direct supervision.
• This is a leader of leaders role, with ability to develop leaders and effect change through those leaders.

Qualifications

• 10+ years experience leading operations and technical teams. Bachelor's Degree or equivalent experience in related fields.

• Extensive knowledge of financial services and technology or experience leading large scale Accounts Payable organizations
• Extensive customer service experience within an inbound or outbound caller organization
• Sales experience and sales program development experience preferred

• Experience building, leading and evaluating team performance

• Experience hiring, motivating and coaching continuous performance improvement required

Benefits & Perks

• Medical, Dental, & Vision benefits are available the 1st month after the hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacations, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status, or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

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Other details

• Job Family Managers
• Pay Type Salary
• Employment Indicator Employee

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