DOL Employees Only - Operations Support Team Lead

Salary: $89,520.00 - $96,000.00 Annually
Location : Denver, CO
Job Type: Full Time
Job Number: LAA-00607-2/2025
Department: Department of Law
Division: Administration
Opening Date: 02/11/2025
Closing Date: 2/17/2025 11:59 AM Mountain
FLSA: Determined by Position
Type of Announcement: This position is open only to Colorado state residents.
Primary Physical Work Address: 1300 Broadway, Denver, CO 80203
FLSA Status: Non-Exempt; position is eligible for overtime compensation.
Department Contact Information: mercedes.chansisourath@coag.gov
How To Apply: Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

Department Information
This opportunity is open to classified, permanent employees of the Department of Law and individuals on a reemployment list.
Come join the Department of Law (DOL) where we are principled public servants who are innovative and better together. The Operations Support Team Leadis the lead forfacilitating office-wide operational efforts within the Department. This role is the primary Department point of contact for key operation efforts and initiatives, including leading the operations team's day-to-day efforts regarding front desk reception operations, the Department's physical environment and tenant obligations, Department document retention work, cross-unit planning, coordination, and support along with fleet management, Greening Government initiatives, Continuity of Operations Planning (COOP), and participating in the statewide ADA team. If you're interested to learn all that our office does on behalf of the residents of CO, we encourage you to apply today!
WHO WE ARE

The Office of the Attorney General/Department of Law is the "People's Lawyer." The Attorney General, Phil Weiser, was elected by the people of Colorado and is the State's chief lawyer and law enforcement official. Our vision for the Department of Law is: "Together, we serve Colorado and its people, advancing the rule of law, protecting our democracy and promoting justice for all." Our core values and commitment to diversity, equity, and inclusion, drive our actions and demonstrate our focus on being principled public servants who are innovative and better together.

Visit our website to learn more: .
ABOUT THE UNIT

The Information Technology (IT) Unit delivers user-friendly, reliable office automation, legal research, and information management solutions to enable the department to represent client agencies and the State of Colorado in legal matters with competence and cost-effectiveness. The Unit's responsibilities include system design, programming, implementation, training, and technical assistance, all while maintaining the confidentiality, integrity, and security of its systems. Additionally, the IT Unit oversees and manages the business operations on behalf of the DOL, including the management of physical space and tenant obligations, document retention and destruction processes, legislative initiatives, fleet management, ADA POC, and oversight of the Emergency Action Plan and Continuity of Operations Plan (COOP), ensuring operational efficiency and alignment with the DOL's short- and long-term goals.
Description of Job
WHAT YOU WILL DO:
Position summary
The Operations Support Team Lead (Administrator V) is the lead for facilitating office-wide operational efforts within the Department. This role serves as the primary Department point of contact for key operation efforts and initiatives, including leading the operations team's day-to-day efforts regarding front desk reception operations, the Department's physical environment and tenant obligations, Department document retention work, cross-unit planning, coordination, and support along with fleet management, Greening Government initiatives, Continuity of Operations Planning (COOP), and participating in the statewide ADA team. In addition, the position supervises two Operations positions and the front desk supervisor. The Operations Support Team Lead drafts personnel-related documents and identifies opportunities for process and personnel improvements along with additional efforts in serving as project manager for all related efforts while partnering with the Deputy Chief Information Office on all relevant matters. This position is a working manager and is responsible for ensuring that the operations work is completed and may require stepping in to assist program staff as needed.

Essential job duties include but are not limited to the following:
Operations Oversight

• Oversee the daily business execution of the work unit and long-term planning to ensure new assets like furniture and other vendor coordination is implemented to meet the business needs of the DOL, fits within fiscal and procurement rules, and is the most economical.
• Determine fleet management strategy for the DOL.
• Oversee and coordinate the daily operations of the front desk team by setting applicable policies and guidelines to ensure excellent customer service, efficient scheduling, and effective communication while maintaining a professional and welcoming environment for clients, visitors, and staff.
• Develop and maintains comprehensive manuals, procedures, and policies to ensure the team adheres to regulatory requirements, organizational standards, and best practices.
• Collaborate with the State Court Administrator's Office and Carr building management staff in making decisions about the shared services of the building and that services are assigned to ensure DOL operational needs (e.g., copy center, supreme court library, custodial services, parking services, etc.)

Facilities Maintenance and Repair Oversight and Ticket Management

• Supervise facility maintenance and repair to ensure the safety, functionality, and aesthetic standards of the DOL's physical spaces.
• Oversee Help Desk facility issue resolution by prioritizing and assigning tickets based on urgency and operational impact, determining the best course of action for addressing issues, whether escalating to building management, involving vendors, or handling in-house and allocating team members to tasks based on their expertise and availability.
• Responsible for establishing, revising, and implementing processes and procedures for facilities ticketing and workflow processes.
• Oversee program staff with office equipment and supply orders by evaluating requests to ensure alignment with budget constraints and operational needs and determining reorder points for critical supplies to prevent stock shortages while avoiding overordering and excess inventory.
• Oversee mail distribution by assigning team members based on workload and availability and developing contingency plans to ensure continuity during staff absences or periods of high demand.
• Serve as the Project Manager for all facilities-related matters, overseeing the planning, execution, and completion of projects to ensure optimal operation and functionality of DOL facilities.

Supervision

• Supervise and manage team activities by assigning tasks based on team members' skills, workloads, and deadlines, creating and adjusting work schedules to ensure coverage during absences or peak periods, and establishing and updating clear work standards to maintain consistency and high-quality performance.
• Manage customer service and stakeholder coordination by prioritizing customer queries to ensure timely responses, identifying inefficiencies in processes and implementing strategies for improvement, and resolving issues with external stakeholders such as vendors or property management through escalation or direct negotiation as needed.
• Oversee operational decision-making by managing leave requests to ensure adequate team capacity, implementing changes to department policies or industry standards within the team, and allocating tools, software, and workspace resources to optimize efficiency.
• Manage administrative responsibilities by preparing personnel-related documents such as performance appraisals and promotion recommendations, ensuring team activities comply with organizational policies and regulations, and coordinating team meetings or cross-departmental collaborations to align objectives and responsibilities.

Special Projects

• Manage vendor relationships by selecting vendors within the procurement process based on their ability to meet technical requirements and timelines, addressing performance issues through escalation, contract renegotiation, or replacement, and determining their level of involvement in project planning and execution.
• Act as a liaison by translating technical details into actionable information for non-technical stakeholders, facilitating conflict resolution between technical teams and external stakeholders to maintain project progress, and escalating unresolved issues to higher management when necessary.

Salary note: Although a salary range is listed, salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act.

This recruitment may be used to fill other similar positions within the Department of Law.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

This opportunity is open to classified, permanent employees of the Department of Law and individuals on a reemployment list.

WHAT WE ARE LOOKING FOR

Minimum Qualifications: Please document all relevant experience in detail on your application. Experience will not be inferred or assumed. Any part-time experience listed will be prorated.

• Eight (8) years of professional experience in business operations/administration, facility operation support and or project management which must have included formal supervision of staff.

OR

• Bachelor's degree from an accredited institution (transcripts are required with application) and Four (4) years of professional experience business operations/administration, facility operation support and or project management which must have included formal supervision of staff.

OR

• A Master's degree from an accredited institution (transcripts are required with application) and Two (2) years of professional experience in operations/administration, facility operation support and or project management which must have included formal supervision of staff.

OR

• A combination of course work in and professional experience in operations/administration, facility operation support and or project management which must have included formal supervision of staff. totaling eight (8) years of full-time experience/education.

Please Note:

• College Transcripts: If you are using education to qualify, a legible copy of your official or unofficial college transcript(s) or an official foreign credential evaluation report must be submitted with your application to be given credit for the degree. Transcripts must show the name of the school and that a degree was conferred. Transcripts from colleges or universities outside of the United States must have been assessed for U.S. equivalency by a NACES educational credential evaluation service. The credential evaluation report must be an official report.

Note: Candidates possessing a foreign degree must submit a translation (evaluation) of their degree from an accredited institution, such as The National Association of Credential Evaluations Services in order to be given credit for the degree.

Required Competencies:

• Excellent customer service skills
• Ability to analyze situations and solve problems
• Ability to manage multiple projects
• Experience leading projects and staff
• Willingness to explain and teach technical information to others

Conditions of Employment:

• Must pass a thorough background investigation prior to appointment.
• Must possess and maintain a valid Colorado driver's license.
• Must be able to kneel, stoop, reach and grab material and equipment to provide light service maintenance on fleet vehicle.
• Must be able to safely lift and move 25lbs. as needed.
• Majority of the work will be performed onsite, with potential for a hybrid work schedule.

Appeal Rights: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand delivered within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at under Rules.
Supplemental Information
HOW TO APPLY

Required Application Materials:

• A completed State of Colorado Application: Applicants are responsible for ensuring that the application provided is fully completed and clearly describes their education, training and experience as it relates to this position. Applications left blank or marked "See Resume" will not be considered.
• Current Resume.
• College transcripts: If you are using education to qualify, a legible copy of your official or unofficial college transcript(s) or a foreign credential evaluation report must be submitted with your application. Unofficial copies are acceptable, but they must show the name of the school, your name, all coursework and degree(s) conferred.

Your application will be reviewed by a qualified Human Resources Specialist to determine if you meet the minimum qualifications for this position. If your application does not demonstrate that you meet the minimum requirements, you will be notified that you will not proceed in the selection process for this position. If your application is rejected and you have questions, you may contact Mercedes Chansisourath
at mercedes.chansisourath@coag.gov.

Assessment Information:
Colorado Revised Statutes require that all state employees be hired and promoted through comparative analysis of merit and fitness. Upon meeting the minimum qualifications, the next phase of the process is typically a structured application/resume review by a panel of subject matter experts against the job duties and/or preferred qualifications in this job announcement to determine technical competence, depth and breadth of experience and potential job fit.

• Technical Competence - Technical experience as it relates to the duties outlined in this job announcement.
• Depth and Breadth of Experience - Experience that covers multiple areas outlined in this job announcement and demonstrates the level of responsibility assigned.
• Job Fit - Experience will be evaluated to determine how well experience aligns with and meets the business needs of this position. Current experience is preferred.

It is imperative that the "Work Experience" section of your application is complete and specifically addresses your qualifications, experience, work product, and accomplishments as they relate to the Description of the Job, Minimum Qualifications, and Preferred Qualifications as listed above. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your inclusion in the final pool of eligible applicants as the materials may be used to identify a top group for additional assessment or establish an eligible list for referral to the hiring manager for final consideration.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of Law is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Julie Christopher, at hr.coag.gov.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information:

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
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Are you a current employee of the department of law?

• Yes
• No

Required Question