E2025-06 Temporary FT Manager of Quality and Decision Support

Job Posting Number: E2025-06

Position Type: Temporary Full Time Manager of Quality and Decision Support ( contract end July 2026, with possibility of further extension)

Salary: $101, 735.00-$115, 094.00 annually-Salary commensurate with experience.

Maltby Centre is an inclusive, equitable and welcoming workplace is the Lead Agency for children and youth Mental Health and a leading provider of Autism Services, with an experienced and compassionate team of professionals who provide high quality, community-based health and support services to children, youth and their families in Kingston, Frontenac, Lennox & Addington (KFL&A). Maltby Centre is a registered charity established in 1996 and funded in part by the Ontario government. Through the work of our dedicated staff, Maltby Centre creates possibilities for change in young lives.

Position Summary

The Manager of Quality and Decision Support (MQDS) is accountable for internal and external service reporting, client survey processes, data analysis, and project management, as well as quality improvement, policy management, accreditation coordination, privacy practices and reporting, client advocacy, and systems leadership. This position also manages the Decision Support Analyst and a team of Program Assistants.

Position Details

• Manage a reporting support system for strategic planning and decision-making.
• Prepare and complete statistical reporting for funders (Ministry, Grant, etc.).
• Oversee regular fee-for-service reporting and participate in regular meetings to monitor fee-for-service performance.
• Administration and management of the client information system, including process development, quick reference sheets, and training.
• Develop and update Maltby's scorecard results related to the strategic plan.
• Recommend and monitor quality initiatives across the organization.
• Co-chair the Maltby Centre Quality Committee and act as a staff resource to the Board of Directors Quality Committee, including preparing and presenting briefing notes.
• Develop and maintain a quality improvement plan for the agency.
• Champion health record practices and ensure compliance with privacy legislation.
• Lead privacy practices, develop policies and procedures, and conduct audits.
• Responsible for breach management and reporting.
• Manage the development, implementation, and review of all policies within the agency.
• Work with clients and families to resolve conflicts or concerns.
• In alignment with the Director of Clinical Programs and Services, provide coordination and leadership for the Roadmap to Wellness.
• Support grant applications as applicable.
• Lead the accreditation process, organize evidence, and schedule visits (Next site visit 2027).
• Education of working groups and committees, as well as prepare briefing documents and evaluation reports.
• Provide leadership, supervision, and support to staff.
• Schedule program assistants, ensure adequate staff coverage and convene regular team meetings.
• Address health and safety issues and collaborate on risk management.
• Represent the Agency at Provincial committees and community planning tables.

Benefits

• Located in beautiful Kingston
• HOOPP (Healthcare of Ontario Pension Plan) and percentage in lieu of benefits
• Flexible Hours and work location

Qualifications

• Education: Master's degree in public health or Master's degree in relevant field of study.
• Experience: Five years in quality improvement, reporting systems and performance measurement, including at least two years in supervisory roles, preferably in a unionized environment.
• Certifications: First Aid, CPR, Non-violent Crisis Intervention, Joint Health and Safety Committee, Lean certification, and formal training in privacy of personal health information (all assets).
• Skills: Advanced proficiency in MS Office, statistical and reporting databases, excellent customer service, facilitation, negotiation, coaching, and project management skills.
• Language: French language proficiency, written and verbal, an asset.

Maltby Centre is committed to principles of equity, diversity, and inclusion in the workplace and recognizes the value that diverse employees bring to the programs and services offered to children and youth in our community. The Maltby Centre follows the guidelines and resources established by the Government of Canada, striving to provide a safe workspace free from bullying, harassment or violence, as written here. We strongly encourage applications from equity seeking communities, from individuals including women, people who self-identify as women, persons with disabilities, Indigenous people, racialized people / visible minorities, ethnic minorities, 2SLGBTQIA* (Sexual Orientation and Gender Identity Minorities)

Maltby Centre is an equal opportunity employer, committed to providing exceptional and accessible employment opportunities for its employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) est. 2005. Hiring practices will be provided in a manner that respects the dignity and independence to all perspective and current employees. The provision of equitable practice and accommodations to persons who identify as having a disability or being neurodiverse will be integrated wherever possible. Persons with disabilities will be given an opportunity equal to that given to others, to obtain, use or benefit from accessible services, formats or devices provided by and on behalf of the Maltby Centre. See OHRC job advertising site: https://www.ohrc.on.ca/en/iv-human-rights-issues-all-stages-employment/3-advertising

We acknowledge that Maltby Centre is situated on Traditional Lands of Anishinaabe and Haudenosaunee. We are grateful to be able to live, work, play and support our community on these lands.

We appreciate the time and effort in applying; however, only candidates selected for interviews will be contacted.

Posting Date: March 21, 2025 Closing Date: April 4, 2025