eCommerce Operations Manager
Apply NowCompany: HireTalent
Location: New York, NY 10025
Description:
Job Description:
The Global eCommerce Operations team is responsible for operational stability of hundreds of eCommerce sites and integrations across many brands and markets. This role plays a key part in optimizing how we work together, breaking down silos and aligning collaboratively around defined goals and priorities.
leader in this role will be passionate about increasing operational efficiency with business and technology leaders.
To start, this is a cross-functional individual contributor role that supports eCommerce brands in the North America.
Key Responsibilities
Qualifications
Technical Competencies
ll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
The Global eCommerce Operations team is responsible for operational stability of hundreds of eCommerce sites and integrations across many brands and markets. This role plays a key part in optimizing how we work together, breaking down silos and aligning collaboratively around defined goals and priorities.
leader in this role will be passionate about increasing operational efficiency with business and technology leaders.
To start, this is a cross-functional individual contributor role that supports eCommerce brands in the North America.
Key Responsibilities
- Collect and manage dashboards of bugs and incidents that happen across our digital ecosystem to form a bigger picture that helps inform key improvements to prioritize
- ctively monitor all data tools for any friction patterns in the end-to-end operational landscape
- Manage day-to-day tasks prioritized by impact to the site customer and business manager of the site
- Review potential impact and proactively communicate issues/concerns in order to avert operational inefficiency
- ssist in creating light-weight frameworks, using data to break down problems toward collaborative, impactful solutions
- Contribute to standups and executive statuses
- Track OKRs on operational integrity for quarterly stakeholder review
- Identify metrics from various sources to highlight patterns, trends, and opportunities
- Build relationships with cross-functional teams to enable best practice learnings and increased alignment across the division
- Cascade information and materials that support our desired interaction models
Qualifications
- Bachelor's degree or relevant business operations experience in a complex multi-brand retailer
- 5+ years of relevant work experience in program management
- Proven self-starter and ability to navigate ambiguity as well as balance the needs of multiple stakeholders
- Excellent communication, presentation and interpersonal skills
- bility to facilitate actionable working sessions with distributed teams across all levels
- Experience creating and scaling new processes
- Experience working in a cross-functional team and navigating dependencies
- Comfortable with ongoing technological and organizational change
Technical Competencies
- Proficiency with Jira and other Atlassian products
- Proficiency with Excel and creating data charts from tables and formulas
- Experience driving data-driven initiatives using well-defined KPI metrics
- Working knowledge in digital behavioral tools such as FullStory, ContentSquare, etc.
- Solid understanding of data-driven decision making
- Understanding of multi-brand retail or eCommerce business
- Familiarity with with agile methodologies and iterative development processes
- Passion for eCommerce trends and best practices
ll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.