E-Commerce Store Operations Manager

As an E-Commerce Store Operations Manager, you will play a key role in supporting our Shopify team, managing customer inquiries, and ensuring smooth order processing. This position requires strong communication skills, attention to detail, and the ability to multitask effectively. You will collaborate closely with the Shopify store manager, warehouse, and customer support teams to ensure our clients have seamless purchasing experience.

Sales Support

• Respond to sales inquiries from new and existing customers via email, and live chat.
• Manage and maintain customer records, ensuring accurate information in the CRM system.
• Prepare sales reports and assist in tracking sales performance metrics.

Order Management & Logistics Coordination

• Coordinate with warehouse and third-party logistics (3PL) providers to ensure timely order fulfillment.
• Track shipments, resolve delivery issues, and provide customers with status updates when needed.
• Manage Return Merchandise Authorizations (RMA) for product returns and replacements.

Customer Support

• Assist customers with warranty claims, returns, and exchanges in accordance with company policies.
• Coordinate with the technical support team to handle customer inquiries, including troubleshooting product issues or guiding setup.

Requirements

• Previous experience in sales support, or customer service.

• Experience in the networking hardware or IT equipment industry is a plus.

Skills & Competencies:

• Proficiency in using Microsoft Excel and other relevant tools.
• Strong communication skills (verbal and written) with a customer-first mindset. Ability to resolve customer issues with patience and professionalism.
• Excellent organizational and multitasking abilities.

• Detail-oriented with strong time management capabilities.
• Experience with Shopify, or similar e-commerce platforms is beneficial.

Education & Requirements

• Bachelor's degree or equivalent.
• Mandarin Speaking (Preferred)

• Highly self-motivated and diligent

Benefits
Fully paid medical, dental, and vision insurance (partial coverage for dependents)
Contributions to 401k funds
Over four weeks of PTO per year
Bi-annual pay increases
Health and wellness benefits, including free gym membership
Quarterly team-building events

Compensation range: $70,000-$100,000

At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc.