EDUCATIONAL TECHNICIAN with Security Clearance

Duties * The incumbent is the point of contact for alumni, outside agencies, colleges, and centers on student transcripts. * Assists in the collation, maintenance, safeguarding, release, and utilization of official records of students, former students, and graduates. These records include transcripts, education verifications, background investigations, and diplomas. * Provides information to management concerning the latest trends in student registration, performance, and transcript production. * Writes and edits for departmental website and publications which are revised annually or semi-annually, and used by the military departments, other government agencies, the defense industry, and applicants for all courses. * Incumbent is the office lead for front-line customer service - answering shared telephone line, directing and helping any walk-in customers, and answering the basic inquires, transcript requests, and education verifications. Requirements Conditions of Employment * U.S. Citizenship or National * Suitable for Federal Employment * Registered for Selective Service * This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination. * Obtain and maintain Secret clearance. Qualifications One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-07 within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized Experience is defined as: experience analyzing educational data and assisting customers with inquires such as transcript requests or education verification. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Education is not substitutable for specialized experience for this grade level. Additional information * Our complete benefits package is one of the most comprehensive found in either government or private sector. These extraordinary benefits encompass health, pay, work/life balance, growth & learning. * Selections are subject to restrictions resulting from DoD Program for Stability of Civilian Employment. * A one year probationary period may be required. * Telework availability will be based upon the mission requirements and supervisory determination. * We may use this announcement to fill additional vacancies within 90 days of the closing date. * Males born after 12-31-59 must be registered or be exempt from Selective Service. See http://www.ssa.gov/ * This position not covered by a bargaining unit. * This position is non-exempt from the Fair Labor Standards Act. * Interagency Career Transition Assistance Program (ICTAP) Priority Consideration: If you are a displaced Federal Civil Service employee and attain a rating of at least 90, you may be entitled to receive special priority selection under the ICTAP. For more information on ICTAP, click here ICTAP Guidance . NOTE: If you have never worked for the Federal Government, you are NOT ICTAP eligible? * Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. See DoD Instruction 1400.25, Volume 300, at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf * Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level. * All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance. Priority Placement Program (PPP) Military Spouse Preference (MSP) eligible candidates will receive priority consideration at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. PPP Application Based Preference Eligibles (Military Reserve and National Guard technicians, Military Reserve and National Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority consideration at the full performance level only. For grades below the full performance level, only MSP/PPP eligible candidates who currently occupy a formal training program position will be entitled to exercise their priority preference. * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. IMPORTANT NOTE - YOU MUST FOLLOW ALL APPLICATION INSTRUCTIONS CAREFULLY. ERRORS OR OMISSIONS MAY AFFECT YOUR RATING. Your application will be evaluated and rated under the Category Rating and Selection Procedures. We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. Please follow all instructions carefully. Errors or omissions may affect your rating. Eligible candidates will then be placed for selection consideration into 3 categories as described below: * Best Qualified Category: Meets the minimum qualification requirements and demonstrates experience as an expert in the field or recognized as a senior specialist, team lead, etc.The Assessment Questionnaire takes approximately 15 minutes to complete and collects information on your education, training and experience related to the following critical competencies: * Highly Qualified Category: Meets the minimum qualification requirements and demonstrates full-performance level experience based on responses to occupational questionnaire. * Qualified Category: Meets the minimum qualifications and demonstrates minimum experience and/or training only based on responses to occupational questionnaire. * Computer Literacy
* Customer Service
* Data Entry and Analysis You can preview the Assessment Questionnaire here: https://apply.usastaffing.gov/ViewQuestionnaire/12691179 Criminal History Inquiries- If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency @ . * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. * Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. 1. Resume: HR will review the resume that the system date stamps as the most recent. For assistance in preparing your resume, visit DFAS Resume Tools . 2. Complete Assessment Questionnaire: Your resume must describe the scope of work with regard to your responses to the occupational self-assessment questionnaire, as they generate your numerical rating. The following supporting documents are ONLY required if applicable to your personal qualifications or status. 1. Transcripts/Certifications: All applicants to include current employees/contractors, must submit proof of education if the position requires education to meet the basic qualification requirements, or if substituting education to meet specialized experience requirements. For additional information on acceptable documents, visit Transcripts and Certifications. Applicants must also document education and/or certifications in their resume. 2. Cover Letter: You may submit a cover letter which will be forwarded to the selecting official if referred. Cover letters will not be used to verify qualifications or determine eligibility. 3. Veterans Preference: If you are claiming veteran's preference, you MUST submit the appropriate documentation. Failure to do so will result in the loss of veteran's preference, and may impact your eligibility for referral.. For more veterans' information please click here . * You must submit a copy of your DD-214, Certificate of Release or Discharge from Active Duty", showing the dates of active duty service, type of discharge and the character of service. Alternatively, If you are a current military member in active duty service and do not have a copy of your DD-214, you must submit a written documentation (ce