END DEVICE SUPPORT LEAD

UW MEDICINE IT SERVICES has an outstanding job opportunity for a End Device Support Lead position.

PLEASE NOTE: This position is only open to current UW Medicine IT Services employees.

WORK SCHEDULE

100% FTE - 40 hours per week

Day Shift - UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 - 17:00 (PST), Monday-Friday

Required participation in team on call schedule

DEPARTMENT DESCRIPTION

UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

POSITION HIGHLIGHTS

Work location: Harborview Medical Center

Values-based work environment

Active departmental Equity, Diversity, and Inclusion Committee

15 days of vacation your first year - Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year

100% matching, 100% immediately vesting 403(b)

PRIMARY JOB RESPONSIBILITIES

Supporting the direction and priorities of the Supervisor by coordinating customer support and overseeing the operational activities and system administration, and ensuring standard services are meeting appropriate targets

Prioritizing and distributing the workload throughout the team, managing the day-to-day workflow, and reporting to the Supervisor the status of work assignments

Operating as the primary point of contact for stakeholder groups and ensuring a highly available, highly secure, highly reliable, and easy-to-use distributed end device environment

Providing a point of escalation for operational and other service issues

Identifying and proposing service management improvements

Providing advice, coaching, and mentorship to team on work techniques, best practices, and operational expertise

Serving as the Supervisor's delegate to represent the team to customers, project managers, technical leadership, and organizational management

REQUIREMENTS

Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field or equivalent combination of education/experience

5+ years' experience must include the following:

4+ years progressively responsible experience in analysis, installation, configuration, maintenance, and troubleshooting of workstations, system software, drivers, and thin clients in support of end user computing devices

1+ year(s) of formal mentorship for technology professionals

3+ years professional experience in complex information systems environments

Knowledge of local and wide area networks technologies

Knowledge of network protocols such as TCP/IP and SNMP

Experience developing and implementing distributed network file sharing and print services

Demonstrated experience leading teams in environments utilizing Microsoft products and tools

Experience in End Device Management tools such as Microsoft SCCM and other tools

Demonstrated experience in developing and improving workflow procedures for emerging technologies

Proficiency with ITIL (IT Infrastructure Library) Framework

Demonstrated hands-on experience training others in end device hardware and software support experience

Demonstrated experience managing relationships with hardware and software vendors

Demonstrated experience leading small to large scale IT projects

Demonstrated knowledge supporting the Microsoft suite of application software

ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.