End User Services Delivery Manager
Apply NowCompany: Lake County, IL
Location: Waukegan, IL 60085
Description:
Salary: $89,589.00 Annually
Location : Waukegan, IL
Job Type: Full-Time
Job Number: 16556
Department: Health Department
Division: Health Informatics and Technology
Opening Date: 02/04/2025
Salary Grade: Salary.13
General Description
The Service Delivery Manager is responsible for overseeing the successful delivery of IT services and solutions to internal and external stakeholders. This position focuses on ensuring customer satisfaction, managing service delivery teams, and maintaining high standards of service quality and efficiency. The Service Delivery Manager will also play a pivotal role in developing and implementing processes, managing resources, and ensuring alignment with organizational goals.
Scheduled Hours: 40 hours per week
Essential Functions
Knowledge Skills Abilities and Education Required
Supplemental Information
As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.
Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at
Currently, you must reside in Illinois or Wisconsin to work for the Lake County Health Department. Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.
The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.
Here at the Health Department, we are proud to employ a diverse workforce of dedicated individuals focused on promoting the health and well-being of all who live, work, and play in Lake County. We are committed to cultivating an inclusive culture that values diversity of thought and collaboration, enabling each employee to perform at their maximum potential and to more effectively work with clients, patients, and employees. We offer:
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Location : Waukegan, IL
Job Type: Full-Time
Job Number: 16556
Department: Health Department
Division: Health Informatics and Technology
Opening Date: 02/04/2025
Salary Grade: Salary.13
General Description
The Service Delivery Manager is responsible for overseeing the successful delivery of IT services and solutions to internal and external stakeholders. This position focuses on ensuring customer satisfaction, managing service delivery teams, and maintaining high standards of service quality and efficiency. The Service Delivery Manager will also play a pivotal role in developing and implementing processes, managing resources, and ensuring alignment with organizational goals.
Scheduled Hours: 40 hours per week
Essential Functions
- Manage the delivery of IT services and projects, ensuring timely and efficient outcomes.
- Oversee service delivery teams, providing leadership, guidance, and support.
- Develop and maintain strong relationships with stakeholders to understand and meet their needs.
- Monitor and report on key performance indicators (KPIs) related to service delivery and customer satisfaction.
- Implement best practices in service delivery management, identifying opportunities for continuous improvement.
- Collaborate with cross-functional teams to resolve escalated issues and ensure service excellence.
- Participate in strategic planning and contribute to the alignment of IT services with organizational objectives.
Knowledge Skills Abilities and Education Required
- Bachelor's degree in computer science, or a related field.
- Proven managerial experience in IT service delivery or related fields.
- Strong understanding of IT service management (ITSM) frameworks and tools.
- Excellent communication and interpersonal skills.
- Demonstrated ability to lead teams and manage complex projects.
- Ability to establish and maintain effective working relationships with other employees, governmental officials, and the public.
Supplemental Information
As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.
Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at
Currently, you must reside in Illinois or Wisconsin to work for the Lake County Health Department. Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.
The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.
Here at the Health Department, we are proud to employ a diverse workforce of dedicated individuals focused on promoting the health and well-being of all who live, work, and play in Lake County. We are committed to cultivating an inclusive culture that values diversity of thought and collaboration, enabling each employee to perform at their maximum potential and to more effectively work with clients, patients, and employees. We offer:
- Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
- Paid Time Off to support work-life balance
- IMRF Pension and 457 retirement plans
- Paid Parental Leave
- Tuition Reimbursement
01
Please summarize your relevant experience.
02
Please share why you are interested in working for this program and how your experience directly relates to this opening.
03
What are your benefits and salary expectations?
Required Question